Transblue Limited, a recently launched partnership with QNET, is a direct selling company that offers a wide range of products in the areas of health, wellness, lifestyle and education through an e-commerce platform.
Due to this expansion into Nigeria market, we are recruiting to fill the position below:
Job Title: Call Centre Agent
Location: Lekki, Lagos
Slot: 2
Job Summary
- Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:
Your main responsibilities are:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies.
Requirements and Skills
- Degree in Mass Communication or English Language
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively.
Application Closing Date
20th April, 2022.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/427310/call-centre-agent-at-transblue-limited-2-openings.html