Call Centre Agent at Transblue Limited - 2 Openings

Transblue Limited, a recently launched partnership with QNET, is a direct selling company that offers a wide range of products in the areas of health, wellness, lifestyle and education through an e-commerce platform.

Due to this expansion into Nigeria market, we are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Lekki, Lagos
Slot: 2

Job Summary

• Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

Your main responsibilities are:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies.

Requirements and Skills

• Degree in Mass Communication or English Language
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.

Application Closing Date
20th April, 2022.