Head, Customer Operations at Peridot Forte Solutions Consulting Limited

Posted on Thu 12th May, 2022 - www.hotnigerianjobs.com --- (0 comments)

Peridot Forte Solutions Consulting Limited - Our client in the Off-Grade Solar Energy Industry is recruiting to fill the position below:

Job Title: Head, Customer Operations

Location: Lagos
Employment Type: Full-time

Responsibilities

  • Ensuring zero instances of service disruptions, largely accountable for service uptime, delivering seamless and high-quality services to our customers.
  • Providing technical leadership to a team of highly trained and certified engineers.
  • Defining and executing an operational plan with a clear budget, KPI, Results and resource constraints.
  • Lead issue resolution efforts, showing exceptional leadership and superior customer satisfaction.
  • You have complete autonomy and the support required to drive exceptional customer service, there will be no excuses for lapses
  • Driving accountability with the team, ensuring everyone is on top of their game.
  • Deploying, supporting and managing products scaling over 20,000 customers/service nodes.
  • Maintaining logs of all required repairs, maintenance and monitoring, and warranty of products deployed
  • Responding and resolving system faults according to Service Level Agreements
  • Keeping work activities under budget with appropriate financial reports
  • Resolving and responding to emergency call-outs round the clock
  • Scheduling and execution of preventive maintenance activities in a professional manner
  • Proper representation of the brand at every interaction with the customer
  • Managing Customer Operations team.

Requirements

  • BSc or MSc in Computer Science, Engineering, or related technical discipline or equivalent with hands-on experience using ERP.
  • 7-10 years of related work experience.
  • Proactive, On-point and Excellence personified.
  • Hands-on experience with electricity.
  • Sound commercial acumen, with a data-driven approach to decision making - an experience with P&L is desirable.
  • Proficiency in Ms Project/Asana/Basecamp/Jira/Excel.
  • Good communication Skills.
  • Good Analytical Skills.

Application Closing Date
30th May, 2022.

Sorry, this listing is no longer open.