Hyride Nigeria is currently recruiting suitable candidates to fill the position below:
Job Title: Customer Service Officer
Location: Lagos
Industry: Ride Hailing
Job Description
The successful candidate will be stationed in the Lagos office and oversee all aspects of Hyride Customer Service as well as perform the following key activities:
- Promptly and professionally respond to customer enquiries about Hyride products
- Promptly and professionally escalate and resolve to customer complaints
- Schedule and coordinate internal andexternal events
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Assist business development and driver acquisition in verifying and following up with sales leads
- Tracking and collating intelligence on customer reviews via smart tracking tools
- Manage the smooth operation of the Hyride call center
Key Performance Indicators (KPIs)
The Business Development Officer will be appraised by the following parameters:
- Speed of resolution of customer complaints
- Number of customer service complaints reported
- Frequency of call center download
Job Requirements
- B.Sc in Social Sciences / Arts and Humanities (Post Graduate Degree is an added advantage)
- 3-5 years working experience in similar role
- Excellent oral and written communication and analytic skills
- Ideal candidate is techy, detailed, result oriented, resourceful, proactive, and is well-experienced inCustomer Service.
Application Closing Date
2nd July, 2022.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/441142/customer-service-officer-at-at-hyride-nigeria.html