Customer Service Officer at Hyride Nigeria

Hyride Nigeria is currently recruiting suitable candidates to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Industry: Ride Hailing

Job Description
The successful candidate will be stationed in the Lagos office and oversee all aspects of Hyride Customer Service as well as perform the following key activities:

• Promptly and professionally respond to customer enquiries about Hyride products
• Promptly and professionally escalate and resolve to customer complaints
• Schedule and coordinate internal andexternal events
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Assist business development and driver acquisition in verifying and following up with sales leads
• Tracking and collating intelligence on customer reviews via smart tracking tools
• Manage the smooth operation of the Hyride call center

Key Performance Indicators (KPIs)
The Business Development Officer will be appraised by the following parameters:

• Speed of resolution of customer complaints
• Number of customer service complaints reported
• Frequency of call center download 

Job Requirements

• B.Sc in Social Sciences / Arts and Humanities (Post Graduate Degree is an added advantage)
• 3-5 years working experience in similar role
• Excellent oral and written communication and analytic skills
• Ideal candidate is techy, detailed, result oriented, resourceful, proactive, and is well-experienced inCustomer Service.

Application Closing Date
2nd July, 2022.