IT Horizons Nigeria Limited is a system integrator ICT company with a clear focus in technology enabled solutions and professional services.
We are recruiting to fill the position below:
Job Title: End-User Compute Officer
Location: Gbagada, Lagos
Employment Type: Full-time
Job Summary
- You will be responsible for scoping, designing, and developing Bill of Materials with pricing for solutions relating to Cyber Security and Networks Infrastructure.
- You will architect for other areas of solution as the company deem fit from time to time.
- Your goal is to win the customer with innovative solutions that solve customers’ problem at a price point that gives competitive edge without compromising quality and integrity.
Key Responsibilities
- Speaking with customers via email, phone, physical meetings for initial requirement capture
- Strong knowledge of Compute, Backup/DR, System and Microsoft Solutions.
- Knowledge of Network, Wireless, Collaboration, and Security Solutions.
- Maintain strong relationships with OEMs, in-market field sellers, partner under your area of concentration.
- Keep up to date with various OEM product announcements and sales incentives and programs under your area coverage.
- Support sales team, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by Presales Lead or Sales Lead.
- Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the organization
- Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements
- Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported
- Opportunistically pursues additional business development opportunities within clients. Collaborates with sales to ensure these opportunities are effectively covered and advanced
- Maintains high customer satisfaction ratings that meet company standards
- Completes required training and development objectives within the assigned time frame
- Builds relationships especially on C-level with customers and global partners that result in superior solutions and deeper loyalty and adoption of ITH’s solutions.
- Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.
- Establishing the customer environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards
- Design and implementation of new solutions and improving resilience of the current environment
- Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization
- Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
- Deliver Proof of Concepts (POC)
- Product presentations and demonstrations
- Support with technical qualification of sales opportunities
- Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision-makers.
- Provide answers to (technical) questions in a Request for Information (RFI) or a Request for Proposal (RFP)
- Support the team lead in preparing and implementing annual work and resource plans; support their applicability within the overall company strategy
- Recognize and actively seek ways to exploit IT to address complex business, organizational and technical issue
- Implement appropriate procedural and technical access control mechanisms; participate in security incident management, security assessments, and vulnerability testing and make recommendations for corrective actions
- Support of on-site engineers and end users/customer
- Provide Level-2/3 support and troubleshooting to resolve issues
- Liaising with project management teams, third-line engineers
- Install, Configure and Troubleshoot various Compute (Storage, Server, Virtualization, Cloud, Backup and Disaster Recovery, NMS) and Microsoft Solutions and Services.
- Perform maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
- Plan, monitor, and control projects using the either PMBOK/PRINCE2 methodology
- Investigate and resolve problems for services within your own area of responsibility; communicate to colleagues as appropriate, following ITIL processes; manage major network-related incidents and bring them to a satisfactory closure
- Liaise with vendors and other IT personnel for problem resolution
- Other duties as may be assigned by your supervisor and management.
Requirements for the Role
- University Degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or other related courses or numerate disciplines.
- M.Sc will be an added Advantage
- Minimum of 2 years’ work experience in ICT/Telecoms or related industry.
Application Closing Date
7th July, 2022.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/446653/enduser-compute-officer-at-it-horizons-nigeria-lim.html