Trans-Nationwide Express Plc (TRANEX) is a wholly-owned Nigerian Courier and Logistics company engaged in Domestic and International Express delivery, haulage, freight and other ancillary transportation and storage services.
We are recruiting to fill the position of:
Job Title: Head of Operations
Location: Lagos
Report to: Managing Director
Unit / Department: Operations
Job Functions
- Direct country wide Management of the entire operations team - Hub, Ground and International operations.
Major Roles and Responsibilities
- Direct and coordinate operational activities consistent with the organization’s goals
- Review and implement criteria, application instructions, procedural manuals, policies and standards in line with operations requirements.
- Direct country wide supervision of the entire operations team – Hub, Ground and International operations.
- Routing and rescheduling of the operational vehicles and the operations as to achieve wider pickup scopes daily.
- Coordinate daily routine pick-ups and maintenance of proper and accurate documentation.
Other Responsibilities:
- Ensure effective and timely delivery of intra-city and on-forwarding locations consignment nationwide.
- Monitoring the central Hub in BNI,ONA/ORI/ABV/KAD/KAN, transit Hubs and the trans- shipment of consignments to the final destination and feedback on 24 hours.
- Ensure efficient operational performance of the FSR/OBC/FC/Clerks in terms of deliveries, pick-ups and movements, call for pick up request by out stations and others with proper documentation.
- Review without season, the monthly delivery, pickup and undeliverable frequency per courier for operational planning and control.
- Ensure daily reconfirmation of returned shipments in line with the returned reasons.
- Ensure daily proper packaging/acknowledgement/POD analysis report is prepared by Ground Operations Coordinator.
- Ensure operational policies laws and procedures compliance within the operational environment.
- Strategic alliance with the customer service department/commercial and Hub operations unit on the daily ground operations day to day activities.
- Prepare weekly/monthly ground operations reports:
- Courier delivery weekly performance report.
- Ground operations service failure report.
- Hub Operations report.
- Any other assignment with the Commercial Department/ Customer Service Unit on daily operations activities.
Job Deliveries / Key Performance Indicators (KPIs)
- To effectively direct operational activities countrywide daily.
- To ensure 100% routine pick-ups and maintenance of proper and accurate documentation daily.
- To ensure prompt resolution of operational challenges within 24 hours.
- To ensure prompt review and implementation of criteria, and application instruction for excellent service daily.
Basic Qualifications
Educational:
- B.Sc. in Social Sciences, Sciences, Administration and Management. MBA is a major requirement and an added advantage
- Must be proficient in computer applications - Microsoft word, Excel spreadsheet, power point, etc.
- Must know how to drive with a valuable Nigeria driven license.
Professional:
- Professional qualification is required.
Cognate Work Experience:
- 10 years of cognate experience in a logistics and supply chain function with at least 3 years in a leadership role.
Person Specification:
- Personable & committed to total quality service to ensure customers’ satisfaction at all times.
- Honesty and integrity as behavioral competence is of essential requirement.
- Team work - Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance and get results.
- Innovative - creative and ability to distil ideas to actionable steps that impact culture and capability
- Socially responsible within our sphere of influence & operations.
- Be entrepreneurial, adaptable and able to work on own initiatives, handle changes and stress
- Be performance driven and goal oriented
- Ability to apply judgment
- Ability to communicate (Verbal & written).
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/446766/head-of-operations-at-transnationwide-express-plc.html