Client Service Consultant - Branch (OMAO) at Old Mutual Nigeria

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances.

We are recruiting to fill the position below:

Job Title: Client Service Consultant - Branch (OMAO)

Requisition ID: JR-27793
Location: Lagos
Job type: Full time

Key Focus

• This role is individually accountable for assisting a variety of clients telephonically or face to face, in accordance with business, process and compliance rules.
• The Senior CSC role is fully multi-skilled across products and processes and has extensive, relevant experience

Descriptoion

• Provide telephonic and face to face service to customers and intermediaries.
• Delivers on daily production standards and adheres to service and quality standards.
• Adheres to business, process and compliance rules.
• May act as mentor to less experienced Consultants.
• Fully multi-skilled across products and processes.
• Has extensive, relevant experience.

Key Result Areas
Relationship Building:

• Maintains relationships with relevant departments.
• Builds and maintains relationships with intermediaries and brokers.
• Manages customer relationships in person or telephonically.

Personal Effectiveness:

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality for  periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results
• Accepts and lives the company values.

Coaching:

• May act as mentor to less experienced agents.

Compliance:

• Adheres to business, process and compliance rules.

Client Service Delivery:

• Provides telephonic and face-to-face service to customers and intermediaries.
• Delivers on daily production standards.
• Informs clients of requirements and procedures.
• Provides input to other areas i.e., client feedback/queries.
• Processes relevant benefit payments and claims.
• Performs general office administration such as follow-ups, client call-backs, policy changes, etc.

Qualifications and Experience

• A First Degree or its equivalent
• Relevant work experience in customer services
• Experience in a technical operations department
• Excellent communication skills (verbal and written)
• Supervisory experience is necessary
• Very good interpersonal skills
• Good knowledge of MS packages (Word, Excel etc.)
• Relationship Management skills.

Application Closing Date
26th August, 2022.