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Client Service Consultant - Branch (OMAO) at Old Mutual Nigeria

Posted on Fri 29th Jul, 2022 - hotnigerianjobs.com --- (0 comments)


Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances.

We are recruiting to fill the position below:

Job Title: Client Service Consultant - Branch (OMAO)

Requisition ID: JR-27793
Location: Lagos
Job type: Full time

Key Focus

  • This role is individually accountable for assisting a variety of clients telephonically or face to face, in accordance with business, process and compliance rules.
  • The Senior CSC role is fully multi-skilled across products and processes and has extensive, relevant experience

Descriptoion

  • Provide telephonic and face to face service to customers and intermediaries.
  • Delivers on daily production standards and adheres to service and quality standards.
  • Adheres to business, process and compliance rules.
  • May act as mentor to less experienced Consultants.
  • Fully multi-skilled across products and processes.
  • Has extensive, relevant experience.

Key Result Areas
Relationship Building:

  • Maintains relationships with relevant departments.
  • Builds and maintains relationships with intermediaries and brokers.
  • Manages customer relationships in person or telephonically.

Personal Effectiveness:

  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality for  periods of 1 day to a maximum of 3 months.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve personal results
  • Accepts and lives the company values.

Coaching:

  • May act as mentor to less experienced agents.

Compliance:

  • Adheres to business, process and compliance rules.

Client Service Delivery:

  • Provides telephonic and face-to-face service to customers and intermediaries.
  • Delivers on daily production standards.
  • Informs clients of requirements and procedures.
  • Provides input to other areas i.e., client feedback/queries.
  • Processes relevant benefit payments and claims.
  • Performs general office administration such as follow-ups, client call-backs, policy changes, etc.

Qualifications and Experience

  • A First Degree or its equivalent
  • Relevant work experience in customer services
  • Experience in a technical operations department
  • Excellent communication skills (verbal and written)
  • Supervisory experience is necessary
  • Very good interpersonal skills
  • Good knowledge of MS packages (Word, Excel etc.)
  • Relationship Management skills.

Application Closing Date
26th August, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

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