A reputable company is recruiting suitable candidates to fill the position below:
Job Title: Supervisor
Location: Lekki, Lagos
Employment Type: Full-time
Job Summary
- The Supervisor is responsible for overseeing the duties of the staff, expediting customer orders as needed, and maintaining good relationships with vendors and suppliers.
- The Supervisor will ensure that all operations run smoothly on a daily basis.
- In addition, the supervisor is expected to deliver a high-quality experience to the customers and motivate the staff to ensure excellent customer service.
Job Responsibilities
- Oversee and coordinate day-day front and back-end operations.
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.
- Maintain quality control for all food served.
- Analyze staff evaluations and feedback to improve the customer's experience.
- Provide customers with details of products and services available.
- Oversee and ensure all health and safety protocols and standards operating procedures are adhered to.
- Seek ways to reduce waste and decrease operational costs.
- Generate weekly, monthly, and annual reports.
- Coordinate and assist the Operations Manager to train new employees and provide ongoing training for all staff.
- Organizing workflow and ensuring that employees understand their duties or delegated tasks while ensuring all staff duties are performed daily.
- Maintain timekeeping and personnel records.
- Create a weekly staff schedule under the supervision of the Operations Manager.
- Communicate with customers to receive feedback and manage complaints.
- Supervise the records and daily transactions to avoid discrepancies.
- Manage product returns and exchanges.
- Prepare reports and facilitate reconciliation at the end of each shift.
- Report and sort irregular transactions.
- Perform a wide range of suggestive selling tasks to customers.
- Answer customers’ questions regarding billed items.
- Assist waiters and servers during rush hours by packing takeaways and leftovers.
- Help waiters and kitchen staff when needed.
Requirements
- Candidates should possess a Bachelor's Degree with 1 - 3 years relevant work experience.
Application Closing Date
1st September, 2022.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/459096/supervisor-at-a-reputable-company.html