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Supervisor at a Reputable Company

Posted on Thu 11th Aug, 2022 - hotnigerianjobs.com --- (0 comments)


A reputable company is recruiting suitable candidates to fill the position below:

Job Title: Supervisor

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

  • The Supervisor is responsible for overseeing the duties of the staff, expediting customer orders as needed, and maintaining good relationships with vendors and suppliers.
  • The Supervisor will ensure that all operations run smoothly on a daily basis.
  • In addition, the supervisor is expected to deliver a high-quality experience to the customers and motivate the staff to ensure excellent customer service.

Job Responsibilities

  • Oversee and coordinate day-day front and back-end operations.
  • Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.
  • Maintain quality control for all food served.
  • Analyze staff evaluations and feedback to improve the customer's experience.
  • Provide customers with details of products and services available.
  • Oversee and ensure all health and safety protocols and standards operating procedures are adhered to.
  • Seek ways to reduce waste and decrease operational costs.
  • Generate weekly, monthly, and annual reports.
  • Coordinate and assist the Operations Manager to train new employees and provide ongoing training for all staff.
  • Organizing workflow and ensuring that employees understand their duties or delegated tasks while ensuring all staff duties are performed daily.
  • Maintain timekeeping and personnel records.
  • Create a weekly staff schedule under the supervision of the Operations Manager.
  • Communicate with customers to receive feedback and manage complaints.
  • Supervise the records and daily transactions to avoid discrepancies.
  • Manage product returns and exchanges.
  • Prepare reports and facilitate reconciliation at the end of each shift.
  • Report and sort irregular transactions.
  • Perform a wide range of suggestive selling tasks to customers.
  • Answer customers’ questions regarding billed items.
  • Assist waiters and servers during rush hours by packing takeaways and leftovers.
  • Help waiters and kitchen staff when needed.

Requirements

  • Candidates should possess a Bachelor's Degree with 1 - 3 years relevant work experience.

Application Closing Date
1st September, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.


  

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