E & P Hospitality Limited is a brand built on the principles of Customer Service, Attitude & Accountability, Fair prices, and Expertise in service and the daily operations of our cafes and restaurants. Our services cut across food production, hospitality, and every good thing in-between.
We are recruiting to fill the position below:
Job Title: Restaurant Supervisor
Location: Lagos
Employment Type: Full-time
Job Description
- We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly.
- The restaurant supervisor's responsibilities include overseeing the activities of the FOH staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers.
- You should also be able to identify ways to decrease the restaurant's operational costs.
- To be successful in this role, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance.
Responsibilities
- Screening, interviewing, hiring, and training restaurant staff
- Managing restaurant staff's work schedules and roster
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations
- Checking in on dining customers to enquire about food quality and service
- Monitoring and reporting inventory
- Ensuring that all food supplies and other restaurant essentials are adequately stocked
- Monitoring the restaurant’s cash flow and settling outstanding bills
- Reviewing customer surveys to develop and implement ways to improve customer service
- Resolving customer complaints in a professional manner.
Key Performance Indocators (KPIs)
- Amount of paid reservations
- Average table occupancy
- Quality and consistency of dishes served
- Food presentation
- Number of rejected orders
- Customer satisfaction score (CSAT)
- Order fulfillment time
- Positive customer reviews.
Requirements
What we are looking out for:
- Degree in Business Administration or Hospitality with 2 - 6 years relevant work experience.
- Proven experience working as a supervisor in the hospitality industry
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- The ability to work in a fast-paced environment
- The ability to stand for extended periods
- Strong management skills
- Excellent organizational skills
- Effective communication skills
- Exceptional customer service skills.
Application Closing Date
7th October, 2022.
Method of Application
Interested and qualified candidates should send their CV and a 30-second Video introducing themselves and telling us why they are the best for the job to: [email protected] using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/471709/restaurant-supervisor-at-e-p-hospitality-limited.html