Restaurant Supervisor at E & P Hospitality Limited

E & P Hospitality Limited is a brand built on the principles of Customer Service, Attitude & Accountability, Fair prices, and Expertise in service and the daily operations of our cafes and restaurants. Our services cut across food production, hospitality, and every good thing in-between.

We are recruiting to fill the position below:

Job Title: Restaurant Supervisor

Location: Lagos
Employment Type: Full-time

Job Description

• We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly.
• The restaurant supervisor's responsibilities include overseeing the activities of the FOH staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers.
• You should also be able to identify ways to decrease the restaurant's operational costs.
• To be successful in this role, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance.

Responsibilities

• Screening, interviewing, hiring, and training restaurant staff
• Managing restaurant staff's work schedules and roster
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations
• Checking in on dining customers to enquire about food quality and service
• Monitoring and reporting inventory
• Ensuring that all food supplies and other restaurant essentials are adequately stocked
• Monitoring the restaurant’s cash flow and settling outstanding bills
• Reviewing customer surveys to develop and implement ways to improve customer service
• Resolving customer complaints in a professional manner.

Key Performance Indocators (KPIs)

• Amount of paid reservations
• Average table occupancy
• Quality and consistency of dishes served
• Food presentation
• Number of rejected orders
• Customer satisfaction score (CSAT)
• Order fulfillment time
• Positive customer reviews.

Requirements
What we are looking out for:

• Degree in Business Administration or Hospitality with 2 - 6 years relevant work experience.
• Proven experience working as a supervisor in the hospitality industry
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• The ability to work in a fast-paced environment
• The ability to stand for extended periods
• Strong management skills
• Excellent organizational skills
• Effective communication skills
• Exceptional customer service skills.

Application Closing Date
7th October, 2022.