Moove is on a mission to redefine what large-scale rideshare leasing and vehicle ownership look like in Africa. We are developing an innovative model to rapidly improve the availability of vehicles for on-demand ridesharing services across major metro cities while also creating sustainable jobs for drivers
We are recruiting to fill the position below:
Job Title: Senior Manager - Quality, Fraud & Compliance
Location: Lagos
Department: Operations
The Opportunity
- We are looking for a competent Senior Manager - Quality, Fraud & Compliance to organise, design, and oversee all quality, fraud, and compliance programs across SSA.
- As a member of the SSA Central Operations team, you will be comfortable in a "Prove your Moove" and “Moove fast” environment, able to operate and coordinate across multiple teams, and can thrive in a startup culture. You will be tasked with driving world-leading innovation, optimising the execution of work across teams, and be a champion of collaboration between the SSA Central Ops team and the local and global team.
What You’ll be Doing
- Develop and implement quality and Fraud policies, protocols and procedures across our various Sub Saharan Africa operations
- Plan and coordinate compliance operations for specific operational projects and make recommendations for fraud identification.
- Collaborate with various functional teams to design and enforce a process that ensures customers, partners, and teams meet quality standards
- Identify the right vendors to partner with to improve driver and vehicle performance and behavior.
- Prepare and coordinate field assignments to obtain relevant evidence and information.
- Manage compliance programs focused on Operational Risk Management (fraud, safety, and trust, quality, partner onboarding, vehicle inspections)
- Create new policies - Through deep analytics and careful auditing, identify new types of fraud and develop processes to eliminate them from the system
- Analytics - Heavy analysis of our marketplace, customer, and vendor behaviour to identify and eliminate fraudulent behavior
- Strategy - Decide which projects and areas of the compliance, quality, and fraud puzzle the team should focus on and set an aggressive timeline to reach those goals
- Product Improvement - Proactively search for new features which could improve compliance, quality and reduce fraud. Also, analyse data to form proposals for improvements (e.g. implementation of new technology)
- Customer Relations - Manage customer development and help them avoid developing fraudulent behaviors or try to help them get back in compliance and back on the road
- Hustle - Take ownership of Moove’s growth in SSA and do whatever it takes to get the job done
- Ownership - Own the creation of quality assurance and verifications process for various operational units and markets within the SSA regions
- Be a champion of the quality by driving education and best practices on service quality metrics and processes
- Proactively identify inconsistencies and gaps for fraud in operational processes and provide recommendations
- Leverage communication tools to disseminate process uplifts and changes to all affected lines of businesses
KPIs that will be measured after you start:
- <1% of estimated GBs per market lost to fraud
- 100% compliance with all quality-related processes and
Who You'll Be Working with:
- Directly reporting to our Head of Central Operations, Sub Saharan Africa, and closely working with our Operations Teams across Sub-Saharan Africa.
What You will need for this position
- Bachelor's Degree in Economics, Finance, Statistics, Business, or similar field
- 3-5 years of Risk Management/business analytics/operations management or related experience
- Data-driven decision-making mentality and sound business judgment through strong analytical thinking
- Startup all-hands-on-deck approach
- Well-detailed and results-driven approach
- Proficient in Google Suite
- Excellent communication and interpersonal skills.
- Outstanding organizational and leadership skills.
- Honest and ethical with high levels of integrity, and confidentiality.
- Experience in internal and external audit or compliance role is a plus
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/471712/senior-manager-quality-fraud-compliance-at-moove-a.html