Moove is on a mission to redefine what large-scale rideshare leasing and vehicle ownership look like in Africa. We are developing an innovative model to rapidly improve the availability of vehicles for on-demand ridesharing services across major metro cities while also creating sustainable jobs for drivers
We are looking for a competent Senior Manager - Quality, Fraud & Compliance to organise, design, and oversee all quality, fraud, and compliance programs across SSA.
As a member of the SSA Central Operations team, you will be comfortable in a "Prove your Moove" and “Moove fast” environment, able to operate and coordinate across multiple teams, and can thrive in a startup culture. You will be tasked with driving world-leading innovation, optimising the execution of work across teams, and be a champion of collaboration between the SSA Central Ops team and the local and global team.
What You’ll be Doing
Develop and implement quality and Fraud policies, protocols and procedures across our various Sub Saharan Africa operations
Plan and coordinate compliance operations for specific operational projects and make recommendations for fraud identification.
Collaborate with various functional teams to design and enforce a process that ensures customers, partners, and teams meet quality standards
Identify the right vendors to partner with to improve driver and vehicle performance and behavior.
Prepare and coordinate field assignments to obtain relevant evidence and information.
Manage compliance programs focused on Operational Risk Management (fraud, safety, and trust, quality, partner onboarding, vehicle inspections)
Create new policies - Through deep analytics and careful auditing, identify new types of fraud and develop processes to eliminate them from the system
Analytics - Heavy analysis of our marketplace, customer, and vendor behaviour to identify and eliminate fraudulent behavior
Strategy - Decide which projects and areas of the compliance, quality, and fraud puzzle the team should focus on and set an aggressive timeline to reach those goals
Product Improvement - Proactively search for new features which could improve compliance, quality and reduce fraud. Also, analyse data to form proposals for improvements (e.g. implementation of new technology)
Customer Relations - Manage customer development and help them avoid developing fraudulent behaviors or try to help them get back in compliance and back on the road
Hustle - Take ownership of Moove’s growth in SSA and do whatever it takes to get the job done
Ownership - Own the creation of quality assurance and verifications process for various operational units and markets within the SSA regions
Be a champion of the quality by driving education and best practices on service quality metrics and processes
Proactively identify inconsistencies and gaps for fraud in operational processes and provide recommendations
Leverage communication tools to disseminate process uplifts and changes to all affected lines of businesses
KPIs that will be measured after you start:
<1% of estimated GBs per market lost to fraud
100% compliance with all quality-related processes and
Who You'll Be Working with:
Directly reporting to our Head of Central Operations, Sub Saharan Africa, and closely working with our Operations Teams across Sub-Saharan Africa.
What You will need for this position
Bachelor's Degree in Economics, Finance, Statistics, Business, or similar field
3-5 years of Risk Management/business analytics/operations management or related experience
Data-driven decision-making mentality and sound business judgment through strong analytical thinking
Startup all-hands-on-deck approach
Well-detailed and results-driven approach
Proficient in Google Suite
Excellent communication and interpersonal skills.
Outstanding organizational and leadership skills.
Honest and ethical with high levels of integrity, and confidentiality.
Experience in internal and external audit or compliance role is a plus