Senior Manager - Quality, Fraud & Compliance at Moove Africa

Moove is on a mission to redefine what large-scale rideshare leasing and vehicle ownership look like in Africa. We are developing an innovative model to rapidly improve the availability of vehicles for on-demand ridesharing services across major metro cities while also creating sustainable jobs for drivers

We are recruiting to fill the position below:

Job Title: Senior Manager - Quality, Fraud & Compliance

Location: Lagos
Department: Operations

The Opportunity

• We are looking for a competent Senior Manager - Quality, Fraud & Compliance to organise, design, and oversee all quality, fraud, and compliance programs across SSA.
• As a member of the SSA Central Operations team, you will be comfortable in a "Prove your Moove" and “Moove fast” environment, able to operate and coordinate across multiple teams, and can thrive in a startup culture. You will be tasked with driving world-leading innovation, optimising the execution of work across teams, and be a champion of collaboration between the SSA Central Ops team and the local and global team.

What You’ll be Doing

• Develop and implement quality and Fraud policies, protocols and procedures across our various Sub Saharan Africa operations
• Plan and coordinate compliance operations for specific operational projects and make recommendations for fraud identification.
• Collaborate with various functional teams to design and enforce a process that ensures customers, partners, and teams meet quality standards
• Identify the right vendors to partner with to improve driver and vehicle performance and behavior.
• Prepare and coordinate field assignments to obtain relevant evidence and information.
• Manage compliance programs focused on Operational Risk Management (fraud, safety, and trust, quality, partner onboarding, vehicle inspections)
• Create new policies - Through deep analytics and careful auditing, identify new types of fraud and develop processes to eliminate them from the system
• Analytics - Heavy analysis of our marketplace, customer, and vendor behaviour to identify and eliminate fraudulent behavior
• Strategy - Decide which projects and areas of the compliance, quality, and fraud puzzle the team should focus on and set an aggressive timeline to reach those goals
• Product Improvement - Proactively search for new features which could improve compliance, quality and reduce fraud. Also, analyse data to form proposals for improvements (e.g. implementation of new technology)
• Customer Relations - Manage customer development and help them avoid developing fraudulent behaviors or try to help them get back in compliance and back on the road
• Hustle - Take ownership of Moove’s growth in SSA and do whatever it takes to get the job done
• Ownership - Own the creation of quality assurance and verifications process for various operational units and markets within the SSA regions
• Be a champion of the quality by driving education and best practices on service quality metrics and processes
• Proactively identify inconsistencies and gaps for fraud in operational processes and provide recommendations
• Leverage communication tools to disseminate process uplifts and changes to all affected lines of businesses

KPIs that will be measured after you start:

• <1% of estimated GBs per market lost to fraud
• 100% compliance with all quality-related processes and

Who You'll Be Working with:

• Directly reporting to our Head of Central Operations, Sub Saharan Africa, and closely working with our Operations Teams across Sub-Saharan Africa.

What You will need for this position

• Bachelor's Degree in Economics, Finance, Statistics, Business, or similar field
• 3-5 years of Risk Management/business analytics/operations management or related experience
• Data-driven decision-making mentality and sound business judgment through strong analytical thinking
• Startup all-hands-on-deck approach
• Well-detailed and results-driven approach
• Proficient in Google Suite
• Excellent communication and interpersonal skills.
• Outstanding organizational and leadership skills.
• Honest and ethical with high levels of integrity, and confidentiality.
• Experience in internal and external audit or compliance role is a plus

Application Closing Date
Not Specified.