UHR Consult Limited - Our client is recruiting suitable candidates to fill the position below:
Job Title: Hotel Manager
Location: Abuja (FCT)
Job Field: Client relations / Management / Sales
Industry: Hospitality
Reports to: MD
Job Overview and Duties
- Receive calls and maintain relationships with both existing & potential customers in the hotel
- Responsible for creating and maintaining a guest experience in line with the hotel’s mission and vision
- Engage in customer retention strategies
- You will be responsible for hiring, training and mentoring Managers in Housekeeping, Food & Beverage, Front Desk, Security and Parking.
- Help in day-to-day decision making to come up policies as it relates to customer service
- Serve as middle person between the customers and business department
- Helps resolve customer issues and escalate when appropriate
- Listen and respond to customers’ needs and concerns
- Provide information about products and services
- Take orders, determine charges, and oversee billing or payments
- Review or make changes to customer accounts
- Handle returns or complaints
- Record details of customer contacts and actions taken
- Research answers or solutions as needed
- Refer customers to supervisors, managers, or others who can help
Requirements
- Candidates should possess an HND / B.Sc Degree in Administration, communication or equivalent.
- A minimum of 3 years relevant work experience.
- Exceptional Knowledge of Microsoft office suits
- Experience in Hospitality sector as a customer service is an advantage
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively.
Application Closing Date
25th October, 2022.
Method of Application
Interested and qualified candidates should send their CV in PDF format to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/472126/hotel-manager-at-uhr-consult-limited.html