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Hotel Manager at UHR Consult Limited

Posted on Tue 04th Oct, 2022 - hotnigerianjobs.com --- (0 comments)


UHR Consult Limited - Our client is recruiting suitable candidates to fill the position below:

Job Title: Hotel Manager

Location: Abuja (FCT)
Job Field: Client relations / Management / Sales
Industry: Hospitality
Reports to: MD

 Job Overview and Duties

  • Receive calls and maintain relationships with both existing & potential customers in the hotel
  • Responsible for creating and maintaining a guest experience in line with the hotel’s mission and vision
  • Engage in customer retention strategies
  • You will be responsible for hiring, training and mentoring Managers in Housekeeping, Food & Beverage, Front Desk, Security and Parking.
  • Help in day-to-day decision making to come up policies as it relates to customer service
  • Serve as middle person between the customers and business department
  • Helps resolve customer issues and escalate when appropriate
  • Listen and respond to customers’ needs and concerns
  • Provide information about products and services
  • Take orders, determine charges, and oversee billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Research answers or solutions as needed
  • Refer customers to supervisors, managers, or others who can help

Requirements

  • Candidates should possess an HND / B.Sc Degree in Administration, communication or equivalent.
  • A minimum of 3 years relevant work experience.
  • Exceptional Knowledge of Microsoft office suits
  • Experience in Hospitality sector as a customer service is an advantage
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively.

Application Closing Date
25th October, 2022.

Method of Application
Interested and qualified candidates should send their CV in PDF format to: [email protected] using the Job Title as the subject of the mail.


  

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