Maidaville Hotel & Suites Limited is an 18 exquisitely furnished rooms and a penthouse, stylishly built boutique hotel.
We are recruiting to fill the position below:
Job Title: Guest Relations Executive / Front Desk Officer
Location: Victoria Island, Lagos
Employment Type: Full-time
Position Overview
- Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the hotel and city. Check on VIP guests,complete their pre-registration formalities.
- Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do anypossible first hand service recovery steps.
Principal Duties and Responsibilities
- Ensuring and providing flawless, upscale, professional and high class guest service experiences
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating
- Responding to guests needs and anticipating their unstated ones
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure customer concerns are resolved timely & efficiently
- Inform clients of hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences and programs offered
- Maintain up-to date information on room rates, current promotions, offers and packages
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes for decision making.
- Co-ordinate with housekeeping for clearing of rooms.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
- Participates in revenue/yield management efforts of the Hotel
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve rating
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel clients
Requirements
- Interested candidates should possess an FSLC qualification with 3 - 5 years work experience.
Application Closing Date
9th October, 2022.
Method of Application
Interested and qualified candidates should send their CV and credentials to: [email protected] using the job title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/472435/guest-relations-executive-front-desk-officers-at-m.html