Guest Relations Executive / Front Desk Officers at Maidaville Hotel & Suites Limited

Maidaville Hotel & Suites Limited is an 18 exquisitely furnished rooms and a penthouse, stylishly built boutique hotel.

We are recruiting to fill the position below:

Job Title: Guest Relations Executive / Front Desk Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Position Overview

• Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the hotel and city. Check on VIP guests,complete their pre-registration formalities.
• Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do anypossible first hand service recovery steps.

Principal Duties and Responsibilities

• Ensuring and providing flawless, upscale, professional and high class guest service experiences
• Analyzing customer feedback and providing strategic direction to continuously improve overall rating
• Responding to guests needs and anticipating their unstated ones
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure customer concerns are resolved timely & efficiently
• Inform clients of hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered
• Maintain up-to date information on room rates, current promotions, offers and packages
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes for decision making.
• Co-ordinate with housekeeping for clearing of rooms.
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
• Participates in revenue/yield management efforts of the Hotel
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve rating
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients

Requirements

• Interested candidates should possess an FSLC qualification with 3 - 5 years work experience.

Application Closing Date
9th October, 2022.