Wellness Health Management Services Limited is an Innovative Health Organization, that is committed to make the world a healthier place by delivering fast, reliable and affordable healthcare services.
We are recruiting to fill the position below:
Job Title: Call Centre Agent
Location: Gbagada, Lagos
Employment Type: Full-time
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell serviceswhen they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal / team qualitative and quantitative targets.
Requirements and Skills
- OND in any related field
- 2 - 3 years work experience.
- Previous experience in an added advantage
- Good phone and verbal communication skills along with active listening skill
- Ability to multi-task, set priorities and manage time effectively.
Application Closing Date
27th October, 2022.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/476527/call-centre-agent-at-wellness-healthcare-group.html