Call Centre Agent at Wellness Healthcare Group

Wellness Health Management Services Limited is an Innovative Health Organization, that is committed to make the world a healthier place by delivering fast, reliable and affordable healthcare services.

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Gbagada, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell serviceswhen they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal / team qualitative and quantitative targets.

Requirements and Skills

• OND in any related field
• 2 - 3 years work experience.
• Previous experience in an added advantage
• Good phone and verbal communication skills along with active listening skill
• Ability to multi-task, set priorities and manage time effectively.

Application Closing Date
27th October, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.