Moove is on a mission to make Africa and other emerging markets more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.
We are recruiting to fill the position below:
Job Title: Operations Manager (Fleet)
Location: Lagos
Department: Operations
About the Role
- We are looking for an experienced leader with strong business acumen and an entrepreneurial attitude to be the (Fleet) Operations Manager, reporting to the City Manager.
- As a proven result-driven person, the (Fleet) Operations Manager will be leading the Fleet Customer Success team for stellar performance.
- The ideal candidate will have extensive knowledge of the automotive finance, fleet leasing management, or car rental industry and a proven track record in implementing successful growth strategies and leading teams.
- The (Fleet) Operations Manager will be prepared to be fully accountable for the performance of the Customer Success Team in optimising drivers' performance.
- In this role, you will dig deep into the monitoring and compliance of the Fleet Customer Success Team that makes the organization more efficient, effective, and compliant.
- If you've got resilience, some big ideas, and an uncanny knack for compliance, this is the role for you!
The Opportunity
- We are looking for a (Fleet) Operations Manager who will lead the local Customer Success Team to ensure a high-level of Driver compliance within our Customer Success team and be a representative and ambassador for the team across the company as well as to external stakeholders.
- The ideal candidate for the role will be someone who is a Customer Success expert and who is experienced in Leading and Coaching a large team.
What You’ll be Doing
- Optimising Driver performance.
- Leading Driver issue resolution efforts in collaboration with other departments.
- Ensuring compliance and administration of all verification procedures and enforcing all company policies and procedures.
- Coordinating with Fleet Maintenance Manager as required to resolve any escalated issues related to maintenance and repairs.
- Managing and overseeing all driver-related communication including but not limited to, driver operations, safety, compliance, Moove policies, and breakdown.
- Leading and Coaching the Customer Success and Onboarding Executives to support the drivers effectively.
- Contributing to the budgeting process from a Driver Relations & Monitoring perspective.
- Liaising with peers within the region & company to share knowledge and optimise operations.
KPIs that will be Measured after you Start
- Supply Hours and days
- Trip completion rate
- Remittance rate
- Driver availability
- TAT Compliance
- Driver Retention
- Downtime Driver welfare issues
Who You'll Be Working with:
- Directly reporting to our City Manager, and closely working with the General Manager, Nigeria.
What You will Need for this Position
- Bachelor's Degree in Logistics or equivalent experience required.
- MBA is preferred
- 8+ years of relevant logistics, operations, and/or services management experience.
- Experience in a start-up
- Candidate must be an excellent communicator
- Candidate must be Data-centric and Tech-savvy.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/480017/operations-manager-fleet-at-moove-africa.html