Operations Manager (Fleet) at Moove Africa

Moove is on a mission to make Africa and other emerging markets more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

We are recruiting to fill the position below:

Job Title: Operations Manager (Fleet)

Location: Lagos
Department: Operations

About the Role

• We are looking for an experienced leader with strong business acumen and an entrepreneurial attitude to be the (Fleet) Operations Manager, reporting to the City Manager.
• As a proven result-driven person, the (Fleet) Operations Manager will be leading the Fleet Customer Success team for stellar performance.
• The ideal candidate will have extensive knowledge of the automotive finance, fleet leasing management, or car rental industry and a proven track record in implementing successful growth strategies and leading teams.
• The (Fleet) Operations Manager will be prepared to be fully accountable for the performance of the Customer Success Team in optimising drivers' performance.
• In this role, you will dig deep into the monitoring and compliance of the Fleet Customer Success Team that makes the organization more efficient, effective, and compliant.
• If you've got resilience, some big ideas, and an uncanny knack for compliance, this is the role for you!

The Opportunity

• We are looking for a (Fleet) Operations Manager who will lead the local Customer Success Team to ensure a high-level of Driver compliance within our Customer Success team and be a representative and ambassador for the team across the company as well as to external stakeholders.
• The ideal candidate for the role will be someone who is a Customer Success expert and who is experienced in Leading and Coaching a large team.

What You’ll be Doing

• Optimising Driver performance.
• Leading Driver issue resolution efforts in collaboration with other departments.
• Ensuring compliance and administration of all verification procedures and enforcing all company policies and procedures.
• Coordinating with Fleet Maintenance Manager as required to resolve any escalated issues related to maintenance and repairs.
• Managing and overseeing all driver-related communication including but not limited to, driver operations, safety, compliance, Moove policies, and breakdown.
• Leading and Coaching the Customer Success and Onboarding Executives to support the drivers effectively.
• Contributing to the budgeting process from a Driver Relations & Monitoring perspective.
• Liaising with peers within the region & company to share knowledge and optimise operations.

KPIs that will be Measured after you Start

• Supply Hours and days
• Trip completion rate
• Remittance rate
• Driver availability
• TAT Compliance
• Driver Retention
• Downtime Driver welfare issues

Who You'll Be Working with:

• Directly reporting to our City Manager, and closely working with the General Manager, Nigeria.

What You will Need for this Position

• Bachelor's Degree in Logistics or equivalent experience required.
• MBA is preferred
• 8+ years of relevant logistics, operations, and/or services management experience.
• Experience in a start-up
• Candidate must be an excellent communicator
• Candidate must be Data-centric and Tech-savvy.

Application Closing Date

• Not Specified.