The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
We are recruiting to fill the position below:
Job Title: Global Customer Insights Data Lead
Location: Lagos
Job type: Full time
Department: Customer - Customer Operations
Overview
- We’re need a Customer Insights Data Lead to join our Customer Team. The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers.
- As Customer Insights Data Lead, you will be responsible for leading a range of customer insights projects in M-KOPA’s regions of operations (East Africa and West Africa).
- Your team will capture the voice of our customers and agents by unearthing customer issues and needs. Your insights will inform business improvement opportunities and innovation.
About the Role
- The Customer Insights Data Lead will work closely with the Customer Insights Manager to uncover and share research insights and inform business decisions.
- This role combines technical skills, creativity, and business acumen to improve our understanding of M-KOPA customers and agents and produce analytic findings and recommendations.
Job Responsibilities
To achieve this, you will be expected to:
- Clean, interpret and analyze quantitative and qualitative data collected using excel
- Provide insights and answers to business questions via deep-dive and exploratory analyses
- Design and produce extremely user-friendly, clean, and impactful research reports and dashboards that clearly and compellingly summarize results, draw insights and make data-driven recommendations to business stakeholders
- Oversee a team of research associates to deliver high-quality results and develop professionally through coaching, mentoring, and shared learning
- Have extremely strong business acumen, communication, and self-management skills
- Are confident analyzing, interpreting, and storytelling with data
- Can manage team members to deliver high-quality research outputs and grow professionally
- Are a collaborator and have a low ego
- Love fast-moving environments with a sense of urgency to get the job done
- Enjoy digging through data, identifying trends, and communicating insights.
- Always try to improve as an analyst and colleague.
Others:
- This position will report to the Customer Insights Manager and can be based in either Kampala, Nairobi, Lagos, or Accra.
- You will also need to travel as needed to other markets of operations to engage with our customers, agents, and in-country teams.
Knowledge and Skills
- Bachelor’s Degree in a quantitative field or demonstrated self-directed learning and experience
- Minimum of 2 years of professional experience in a role with a similar focus
- Strong quantitative skills including knowledge of and experience working with Excel
- Strong attention to detail and investigative nature to ensure error-free, high-quality, reproducible analysis
- Highly collaborative and communicative
- Experience answering business questions and communicating data-derived insights to non-technical audiences
- Experience managing or mentoring staff
You Might Be a Good Fit if You:
- Are passionate about our mission of making everyday essentials accessible to everyone
- Are excited to be a champion for our customers in everything you do
- Love figuring out how to ask the right questions and structure analysis to achieve the desired insight
- Can quickly understand key value drivers in various departments of the business
We:
- Are a collaborative team of smart and ambitious people who are dedicated to serving our customers and agents
- Make magic happen to help the business solve hard problems and always come up with solutions when challenges arise
- Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us
- Offer a dynamic environment that fosters talent, collaboration, and growth
- Back up our talk with a competitive compensation and benefits package
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note
- M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
- M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
https://www.hotnigerianjobs.com/hotjobs/481245/global-customer-insights-data-lead-at-mkopa-nigeri.html