The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
We are recruiting to fill the position below:
Job Title: Global Customer Insights Data Lead
Location: Lagos
Job type: Full time
Department: Customer - Customer Operations
Overview
We’re need a Customer Insights Data Lead to join our Customer Team. The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers.
As Customer Insights Data Lead, you will be responsible for leading a range of customer insights projects in M-KOPA’s regions of operations (East Africa and West Africa).
Your team will capture the voice of our customers and agents by unearthing customer issues and needs. Your insights will inform business improvement opportunities and innovation.
About the Role
The Customer Insights Data Lead will work closely with the Customer Insights Manager to uncover and share research insights and inform business decisions.
This role combines technical skills, creativity, and business acumen to improve our understanding of M-KOPA customers and agents and produce analytic findings and recommendations.
Job Responsibilities
To achieve this, you will be expected to:
Clean, interpret and analyze quantitative and qualitative data collected using excel
Provide insights and answers to business questions via deep-dive and exploratory analyses
Design and produce extremely user-friendly, clean, and impactful research reports and dashboards that clearly and compellingly summarize results, draw insights and make data-driven recommendations to business stakeholders
Oversee a team of research associates to deliver high-quality results and develop professionally through coaching, mentoring, and shared learning
Have extremely strong business acumen, communication, and self-management skills
Are confident analyzing, interpreting, and storytelling with data
Can manage team members to deliver high-quality research outputs and grow professionally
Are a collaborator and have a low ego
Love fast-moving environments with a sense of urgency to get the job done
Enjoy digging through data, identifying trends, and communicating insights.
Always try to improve as an analyst and colleague.
Others:
This position will report to the Customer Insights Manager and can be based in either Kampala, Nairobi, Lagos, or Accra.
You will also need to travel as needed to other markets of operations to engage with our customers, agents, and in-country teams.
Knowledge and Skills
Bachelor’s Degree in a quantitative field or demonstrated self-directed learning and experience
Minimum of 2 years of professional experience in a role with a similar focus
Strong quantitative skills including knowledge of and experience working with Excel
Strong attention to detail and investigative nature to ensure error-free, high-quality, reproducible analysis
Highly collaborative and communicative
Experience answering business questions and communicating data-derived insights to non-technical audiences
Experience managing or mentoring staff
You Might Be a Good Fit if You:
Are passionate about our mission of making everyday essentials accessible to everyone
Are excited to be a champion for our customers in everything you do
Love figuring out how to ask the right questions and structure analysis to achieve the desired insight
Can quickly understand key value drivers in various departments of the business
We:
Are a collaborative team of smart and ambitious people who are dedicated to serving our customers and agents
Make magic happen to help the business solve hard problems and always come up with solutions when challenges arise
Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us
Offer a dynamic environment that fosters talent, collaboration, and growth
Back up our talk with a competitive compensation and benefits package
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.