MacTay Consulting - Our client, a Leading Commercial Bank, is recruiting to fill the position below:
Job Title: I.T Help Desk & Desktop Support
Locations: Benin - Edo and Iseyin - Oyo
Employment Type: Full-time
Objective
- Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems.
Responsibilities
- Perform daily service desk operations such aslogging and capturing of user’s requests and providing first level incident and problem solving support
- Escalate issues for resolution at appropriate levels
- Monitor and track incidents reported to the service desk to the point of resolution
- Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team
- Ensure IT service desk policies and procedures are enforced and adhered to
- Assist with management of the Incident / problem database
- Continuously monitor and report service levels to ensure responsiveness of IT to business
Requirements
- B.Sc / HND in Computer Science or any related IT degree (Second Class Lower & Upper Credit Minimum)
- 27 years and below
- I.T Certification is an added advantage
- 1 - 5 years of work experience in a similar role.
- Must have completed NYSC
Salary / Benefits
- N85,000 net per month.
- Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance.
Application Closing Date
17th November, 2022.
Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using the job title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/482919/it-help-desk-desktop-support-at-aleading-commercia.html