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I.T Help Desk & Desktop Support at a Leading Commercial Bank - Mactay Consulting - Edo & Oyo

Posted on Tue 15th Nov, 2022 - hotnigerianjobs.com --- (0 comments)


MacTay Consulting -  Our client, a Leading Commercial Bank, is recruiting to fill the position below:

Job Title:  I.T Help Desk & Desktop Support

Locations: Benin - Edo and Iseyin - Oyo
Employment Type: Full-time

Objective

  • Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems.

Responsibilities

  • Perform daily service desk operations such aslogging and capturing of user’s requests and providing first level incident and problem solving support
  • Escalate issues for resolution at appropriate levels
  • Monitor and track incidents reported to the service desk to the point of resolution
  • Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team
  • Ensure IT service desk policies and procedures are enforced and adhered to
  • Assist with management of the Incident / problem database
  • Continuously monitor and report service levels to ensure responsiveness of IT to business

Requirements

  • B.Sc / HND in Computer Science or any related IT degree (Second Class Lower & Upper Credit Minimum)
  • 27 years and below
  • I.T Certification is an added advantage
  • 1 - 5 years of work experience in a similar role.
  • Must have completed NYSC

Salary / Benefits

  • N85,000 net per month.
  • Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance.

Application Closing Date
17th November, 2022.

Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using the job title as the subject of the mail.


  

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