Tranter IT Infrastructure Services Limited (TITIS) is a spin-off of Tranter International Company. Tranter International Company was incorporated in November 1989 under the laws of the Federal Republic of Nigeria. The Company's registered address is at 3/6, Alhaji Adejumo Avenue, Ilupeju Industrial Estate, Lagos State, Nigeria.
We are recruiting to fill the position below:
Job Title: Onsite IT Service Desk Officer
Location: Enugu
Job Type: Full-time (Onsite)
Key Duties and Responsibilities
- Monitor and respond quickly and effectively to requests received through the IT Service Management tool (ServiceNow)
- Respond to customer queries by phone and email
- Create step-by-step training material (one-point lessons) with screenshots for use by business users where required
- Provide technical assistance and support for concerns and issues related to systems, software, and hardware
- Maintain conformance of computer systems
- Where required, participate in engagement sessions to determine root cause of recurring issues
Minimum Educational Requirement
- University Degree in Computer Science or related discipline
Minimum Work Experience:
- 3 years working experience in Information Technology and computer networking
- Working experience in IT service management
- Experience working in an FMCG environment is a plus
Knowledge and Skill Requirements:
- Knowledge of IT Service Management (ITIL)
- Knowledge of Cisco networking (CCNA)
- Computer network configuration and troubleshooting skills
- Office 365 and windows operating system support skills
- Knowledge of power platform a plus
Salary
N100,000 - N150,000 / month.
Application Closing Date
30th November, 2022.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/483431/onsite-it-service-desk-officer-at-tranter-it-infra.html