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Onsite IT Service Desk Officer at Tranter IT Infrastructure Services Limited

Posted on Wed 16th Nov, 2022 - hotnigerianjobs.com --- (0 comments)


Tranter IT Infrastructure Services Limited (TITIS) is a spin-off of Tranter International Company. Tranter International Company was incorporated in November 1989 under the laws of the Federal Republic of Nigeria. The Company's registered address is at 3/6, Alhaji Adejumo Avenue, Ilupeju Industrial Estate, Lagos State, Nigeria.

We are recruiting to fill the position below:

Job Title: Onsite IT Service Desk Officer

Location: Enugu
Job Type: Full-time (Onsite)

Key Duties and Responsibilities

  • Monitor and respond quickly and effectively to requests received through the IT Service Management tool (ServiceNow)
  • Respond to customer queries by phone and email
  • Create step-by-step training material (one-point lessons) with screenshots for use by business users where required
  • Provide technical assistance and support for concerns and issues related to systems, software, and hardware
  • Maintain conformance of computer systems
  • Where required, participate in engagement sessions to determine root cause of recurring issues

Minimum Educational Requirement

  • University Degree in Computer Science or related discipline

Minimum Work Experience:

  • 3 years working experience in Information Technology and computer networking
  • Working experience in IT service management
  • Experience working in an FMCG environment is a plus

Knowledge and Skill Requirements:

  • Knowledge of IT Service Management (ITIL)
  • Knowledge of Cisco networking (CCNA)
  • Computer network configuration and troubleshooting skills
  • Office 365 and windows operating system support skills
  • Knowledge of power platform a plus

Salary
N100,000 - N150,000 / month.

Application Closing Date
30th November, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.


  

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