ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.
We are recruiting to fill the position below:
Job Title: Training & Quality Assurance Officer
Job ID: 117
Location: Victoria Island, Lagos
Function:Customer Experience & Advocacy
Reporting to: Customer Retention & Experience Coordinator
Travel Frequency: To be discussed
Department: Customer Experience & Advocacy
Purpose of the Job
- Improve business processes within CEA, introducing innovation into the process that can impact results, enhance customer experience.
Expected Key Results
- CEA Policies and Process Documentation & Database Management
- Training
- Quality Assurance
- Monitoring, measuring and providing feedback and recommendationsSpeed of service.
Educational Qualifications & Functional Skills
- Graduate in Business Management.
- Customer Experience
- Business Process knowledge.
- Communication skills.
- Listening Skills
- Proficient with use of Ms Excel , word and other online application Business Process knowledge Team player with relationship building skills.
- Good interpersonal Skills
- Hard working
- Accountable
- Innovative
- Self Motivated.
Work Experience:
- 5 -7 Years congnate sales, customer service experience.
Other Requirements:
- Customer Focus
- Tech savvy
- Drive results
- Cultivate Innovation
- Ability to optimize work processes.
- Self Development
- Nimble Learning
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality.
Application Closing Date
30th November, 2022.
https://www.hotnigerianjobs.com/hotjobs/484759/training-quality-assurance-officer-at-ipnx-nigeria.html