Training & Quality Assurance Officer at IPNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Training & Quality Assurance Officer

Job ID: 117
Location: Victoria Island, Lagos
Function:Customer Experience & Advocacy
Reporting to: Customer Retention & Experience Coordinator
Travel Frequency: To be discussed
Department: Customer Experience & Advocacy

Purpose of the Job

• Improve business processes within CEA, introducing innovation into the process that can impact results, enhance customer experience.

Expected Key Results

• CEA Policies and Process Documentation & Database Management
• Training
• Quality Assurance
• Monitoring, measuring and providing feedback and recommendationsSpeed of service.

Educational Qualifications & Functional Skills

• Graduate in Business Management.
• Customer Experience
• Business Process knowledge.
• Communication skills.
• Listening Skills
• Proficient with use of Ms Excel , word and other online application Business Process knowledge Team player with relationship building skills.
• Good interpersonal Skills
• Hard working
• Accountable
• Innovative
• Self Motivated.

Work Experience:

• 5 -7 Years congnate sales, customer service experience.

Other Requirements:

• Customer Focus
• Tech savvy
• Drive results
• Cultivate Innovation
• Ability to optimize work processes.
• Self Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality.

Application Closing Date
30th November, 2022.