Alan & Grant - Our client, an Hospitality company is recruiting to fill the position below:
Job Title: General Manager
Location: Lagos
Employment Type: Full Time
Industry: Hospitality
Key Responsibilities
- Assists upper management in setting goals that promote company growth.
- Oversees daily activity of the Line Managers.
- Prepares budgets, schedules, and other organizational reports as needed.
- Manages team workloads in order to meet goals and deadlines.
- Identifies improvement areas and plans and implements systems to boost company effectiveness.
- Executes plans designed to meet company goals by changing policies.
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
- Revise and/or formulate policies and promote their implementation.
- Manage relationships/agreements with external partners/vendors.
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
- Ensure that the company runs with legality and conformity to established regulations.
- Review financial information and adjust operational budgets to promote profitability.
- Must able to represent the company appropriately at all times in a manner befitting the status of the role assigned.
- An aspect of the job is the ability to be creative, informing new ideas and initiatives that will increase our feasibility as a Premium Leisure destination and invariably increase revenues.
- Periodically get reports from the Line Managers, summarize same and report to the Directors for necessary action.
- Ensure that all ongoing/new projects are well completed and meets expected standard.
To oversee all Line Managers activities in their various department/ unit as follows:
Accounts Department:
- Ensure financial reports is accurate and presented in a timely manner; clearly communicate monthly and annual financial statements; collate financial reporting materials for all business lines, and oversee all financial accounting.
- Ensure all taxes are deducted and remitted to the appropriate body as at when due.
- Ensure data collected are analyzed in order to determine the state of the company’s financial health.
- Monitor preparation of weekly, monthly and quarterly financial reports of the company.
- Analyzing data to understand where the company is generating and losing revenue.
- Generate financial reports that display the company’s profits, equity and cash flow.
- Keeping an eye on incoming payments from accounts receivable and outgoing payments from accounts payable.
- Examining the proficiency of the software programs used to organize data.
- Recommend updates, implement all approved business policies and accounting practices; improve the finance department’s overall policy and procedure manual.
- Effectively communicate and present the critical financial matters to the MD and CFO.
Operations Department:
- Coordinate daily activities of the restaurant and beach front operations.
- Deliver superior service and maximize customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Regularly review product quality and research new vendors.
- Organize and supervise shifts.
- Appraise staff performance and provide feedback to improve productivity.
- Estimate future needs for goods, kitchen utensils and cleaning products.
- Ensure compliance with sanitation and safety regulations.
- Manage restaurant’s good image and suggest ways to improve it.
- Control operational costs and identify measures to cut waste.
- Create detailed reports on weekly, monthly and annual revenues and expenses.
- Promote the brand in the local community through word-of-mouth and events.
Human Resources Department:
- Develop and implement HR strategies and initiatives aligned with the overall business strategy.
- Bridge management and employee relations by addressing demands, grievances or other issues.
- Manage the recruitment and selection process.
- Support current and future business needs through the development, engagement, motivation and preservation of human capital.
- Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
Health & Safety Unit:
- Develop and execute health and safety plans in the workplace according to legal guidelines.
- Prepare and enforce policies to establish a culture of health and safety.
- Evaluate practices, procedures and facilities to assess risk and adherence to the law.
- Conduct training and presentations for health and safety matters and accident prevention.
Customer Service Unit:
- Supervising day-to-day operations in the customer service unit.
- Responding to customer service and communication-related issues in a timely manner.
- Creating effective customer service procedures, policies, and standards.
- Develop and implement effective communication strategies that build customer loyalty programs and brand awareness.
Social Media/Digital Marketing Unit:
- Monitor, track, analyze and report on performance on social media platforms using tools such as Google Analytics and Facebook insights.
- Build social media presence via our social media platforms.
- Build brand awareness.
- Develop and execute a content strategy and calendar.
- Implement Social Media Campaigns.
Facility Management Unit:
- Fostering a professional working environment.
- Managing janitorial duties.
- Undertaking building and grounds maintenance.
- Ensuring that facilities meet government regulations and environmental, health and safety standards.
- Ensuring facilities are always clean.
- Plan, coordinate and manage all installations and refurbishments (telecommunications, heat, electricity, air conditions etc).
Requirements
- Previous experience as General Manager preferably in hospitality Industry.
- Bachelor's Degree in Business Administration or a related Management field. MSc is an added advantage
- Good knowledge of different business functions
- Strong leadership qualities.
- Excellent communication skills.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/492351/general-manager-at-an-hospitality-company-alan-gra.html