Alan & Grant - Our client, an Hospitality company is recruiting to fill the position below:
Job Title: General Manager
Location: Lagos
Employment Type: Full Time
Industry: Hospitality
Key Responsibilities
Assists upper management in setting goals that promote company growth.
Oversees daily activity of the Line Managers.
Prepares budgets, schedules, and other organizational reports as needed.
Manages team workloads in order to meet goals and deadlines.
Identifies improvement areas and plans and implements systems to boost company effectiveness.
Executes plans designed to meet company goals by changing policies.
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
Revise and/or formulate policies and promote their implementation.
Manage relationships/agreements with external partners/vendors.
Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
Ensure that the company runs with legality and conformity to established regulations.
Review financial information and adjust operational budgets to promote profitability.
Must able to represent the company appropriately at all times in a manner befitting the status of the role assigned.
An aspect of the job is the ability to be creative, informing new ideas and initiatives that will increase our feasibility as a Premium Leisure destination and invariably increase revenues.
Periodically get reports from the Line Managers, summarize same and report to the Directors for necessary action.
Ensure that all ongoing/new projects are well completed and meets expected standard.
To oversee all Line Managers activities in their various department/ unit as follows:
Accounts Department:
Ensure financial reports is accurate and presented in a timely manner; clearly communicate monthly and annual financial statements; collate financial reporting materials for all business lines, and oversee all financial accounting.
Ensure all taxes are deducted and remitted to the appropriate body as at when due.
Ensure data collected are analyzed in order to determine the state of the company’s financial health.
Monitor preparation of weekly, monthly and quarterly financial reports of the company.
Analyzing data to understand where the company is generating and losing revenue.
Generate financial reports that display the company’s profits, equity and cash flow.
Keeping an eye on incoming payments from accounts receivable and outgoing payments from accounts payable.
Examining the proficiency of the software programs used to organize data.
Recommend updates, implement all approved business policies and accounting practices; improve the finance department’s overall policy and procedure manual.
Effectively communicate and present the critical financial matters to the MD and CFO.
Operations Department:
Coordinate daily activities of the restaurant and beach front operations.
Deliver superior service and maximize customer satisfaction.
Respond efficiently and accurately to customer complaints.
Regularly review product quality and research new vendors.
Organize and supervise shifts.
Appraise staff performance and provide feedback to improve productivity.
Estimate future needs for goods, kitchen utensils and cleaning products.
Ensure compliance with sanitation and safety regulations.
Manage restaurant’s good image and suggest ways to improve it.
Control operational costs and identify measures to cut waste.
Create detailed reports on weekly, monthly and annual revenues and expenses.
Promote the brand in the local community through word-of-mouth and events.
Human Resources Department:
Develop and implement HR strategies and initiatives aligned with the overall business strategy.
Bridge management and employee relations by addressing demands, grievances or other issues.
Manage the recruitment and selection process.
Support current and future business needs through the development, engagement, motivation and preservation of human capital.
Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
Health & Safety Unit:
Develop and execute health and safety plans in the workplace according to legal guidelines.
Prepare and enforce policies to establish a culture of health and safety.
Evaluate practices, procedures and facilities to assess risk and adherence to the law.
Conduct training and presentations for health and safety matters and accident prevention.
Customer Service Unit:
Supervising day-to-day operations in the customer service unit.
Responding to customer service and communication-related issues in a timely manner.
Creating effective customer service procedures, policies, and standards.
Develop and implement effective communication strategies that build customer loyalty programs and brand awareness.
Social Media/Digital Marketing Unit:
Monitor, track, analyze and report on performance on social media platforms using tools such as Google Analytics and Facebook insights.
Build social media presence via our social media platforms.
Build brand awareness.
Develop and execute a content strategy and calendar.
Implement Social Media Campaigns.
Facility Management Unit:
Fostering a professional working environment.
Managing janitorial duties.
Undertaking building and grounds maintenance.
Ensuring that facilities meet government regulations and environmental, health and safety standards.
Ensuring facilities are always clean.
Plan, coordinate and manage all installations and refurbishments (telecommunications, heat, electricity, air conditions etc).
Requirements
Previous experience as General Manager preferably in hospitality Industry.
Bachelor's Degree in Business Administration or a related Management field. MSc is an added advantage