Duplo is building the platform to power the next generation of financial services. Our mission is to help companies expand financial access for all. Our simple and powerful banking-as-a-service API helps companies quickly launch financial products.
We are recruiting to fill the position below:
Job Title: Customer Success Associate
Location: Lagos (Remote)
Department: Customer Success
Employment Type: Full-Time
Job Overview
- This is a unique opportunity. You'll have the responsibility and resources to take a significant part in the creation of a paradigm-changing product that will impact millions.
Responsibilities
- Onboarding and ongoing account management of assigned Duplo customers - Work collaboratively with your supervisor and other departments to meet customer needs, decide when and how to collaborate with sales and technical teams to resolve client issues.
- Beyond deployment, you will be responsible for day-to-day helping customers learn about use cases they had not considered with Duplo, enabling both them and us to grow together. This is a close-knit partnership style relationship.
- Conduct scheduled demos to retrain customers and understand their use cases in order to optimize their adoption of the product.
- Analyze customer use cases and identify opportunities to upsell and expand their use of Duplo. This will be part of your KPI and on a target basis.
- Responsible for the day to day management of the different inbound channels, record and report activities of those channels.
- Identify ways in which the product can better satisfy a customer’s use case and record product feature requests from customers.
- Maintain relationships with existing clients through regular check-ins, identifying new business opportunities and consultatively selling new services
- Identify gaps in business operations and collaborate with your supervisor to educate both business and technical stakeholders.
Technical & Professional Requirements
- 3 years of experience in a customer-facing role (customer service, business development, account executive, inside sales, customer support)
- Exposure to enterprise or high-value SMB companies with complex needs, with the ability to interact effectively with both technical and business stakeholders
- Strong desire to help build and solve problems - you get excited by new challenges and using technology to overcome them
- Highly analytical and data-driven
- Highly collaborative, over communicative, and have a team mentality
- Excellent relationship-building skills, ability to become a trusted advisor
- Represent customer needs to the product and development teams
- Collaborate with marketing and sales to improve material and the end to end customer experience through the customer journey
- Plus - experience in fintech, particularly payments
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/500443/customer-success-associate-remote-at-duplo.html