Customer Success Associate (Remote) at Duplo

Duplo is building the platform to power the next generation of financial services. Our mission is to help companies expand financial access for all. Our simple and powerful banking-as-a-service API helps companies quickly launch financial products.

We are recruiting to fill the position below:

Job Title: Customer Success Associate

Location: Lagos (Remote)
Department: Customer Success
Employment Type: Full-Time

Job Overview

• This is a unique opportunity. You'll have the responsibility and resources to take a significant part in the creation of a paradigm-changing product that will impact millions.

Responsibilities

• Onboarding and ongoing account management of assigned Duplo customers - Work collaboratively with your supervisor and other departments to meet customer needs, decide when and how to collaborate with sales and technical teams to resolve client issues.
• Beyond deployment, you will be responsible for day-to-day helping customers learn about use cases they had not considered with Duplo, enabling both them and us to grow together. This is a close-knit partnership style relationship.
• Conduct scheduled demos to retrain customers and understand their use cases in order to optimize their adoption of the product.
• Analyze customer use cases and identify opportunities to upsell and expand their use of Duplo. This will be part of your KPI and on a target basis.
• Responsible for the day to day management of the different inbound channels, record and report activities of those channels.
• Identify ways in which the product can better satisfy a  customer’s use case and record product feature requests from customers.
• Maintain relationships with existing clients through regular check-ins, identifying new business opportunities and consultatively selling new services
• Identify gaps in business operations and collaborate with your supervisor to educate  both business and technical stakeholders.

Technical & Professional Requirements

• 3 years of experience in a customer-facing role (customer service, business development, account executive, inside sales, customer support)
• Exposure to enterprise or high-value SMB companies with complex needs, with the ability to interact effectively with both technical and business stakeholders
• Strong desire to help build and solve problems - you get excited by new challenges and using technology to overcome them
• Highly analytical and data-driven
• Highly collaborative, over communicative, and have a team mentality
• Excellent relationship-building skills, ability to become a trusted advisor
• Represent customer needs to the product and development teams
• Collaborate with marketing and sales to improve material and the end to end customer experience through the customer journey
• Plus - experience in fintech, particularly payments

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online