Vovida Communications Limited is a Pan-African Telecommunications Company founded with a mission for enhancing the quality of life by providing competitively state of the art ICT/Telecommunications services.
We are recruiting to fill the position below:
Job Title: IT Service Delivery & Systems Analyst
Location: Enugu
Employment Type: Full-time
Job Description
- Plan & execute the requirements for the complete fulfilment of any product configuration/integration work assigned.
- Provide Pre-Sales, Implementation, and Technical Support for all IP Based services including IP Telephony.
- Provide timely Problem-to-Resolution of all IP-based protocols including those for iGP and eGP, MPLS,
- NAT/PAT, IP/VPN (GRE/IPSec), Loop prevention, L2/L3 TShoot, ACL, AAA/TACACS, SVI, wireless (802.11 a/b/g/n/e), etc.
- Provide support when interfacing with network carriers and ISPs in LAN/WAN scenarios.
- Plan, Implement & Support Linux/Windows OS Servers including Virtualization & Cloud Computing (VMware / Hyper-V) Systems.
- Implement best practices for scalability, supportability, ease of maintenance, and system performance
- Plan, Implement & Support all LAN/WAN infrastructure, Mobile/Wireless IP networks, BYOD's & IOT's.
- Provide Tier 1/2/3 Support for Co-location, Airport Management Systems, Customer Backup/Backend Networks and ISP/Carrier support services as required.
- Provide timely on-site and remote support to all Airport Management Systems including CUTE/CUPPS/CUSS Systems.
- Provide accurate reporting of ticket incidents, service requests & change procedures to all Airport Management Systems including CUTE/CUPPS/CUSS Systems in accordance with international best practices.
- Develop, analyse, prioritize, and organize requirement specifications, automation, data mapping, diagrams, and flowcharts for developers
- Provide expert recommendations on the design, integration, testing and/or delivery of all Airport Management Solution devices and related IT assets.
- Provide follow-up on escalations and resolve all Open Incidents, Service Requests & Change Procedures ensuring zero tolerance within a given timescale.
- Conduct routine preventive maintenance/updates/upgrades as required to all ICT Assets under the responsibility of the company.
- Maintenance of an accurate WIKI, audits/assessments, service changes, and technical documentation of duty processes, support resolutions, and procedures used.
- Provide E2E technical understanding, knowledge sharing and collaboration skills.
- Execute leadership to technicians/CSA's in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency
- Maintain a strong, positive and collaborative relationship with all interfaces even in stressful situations.
- Ensure Compliance with work health and safety matters at all times.
- Conducts and/or attends regular meetings/ training programs to ensure optimal Service Improvements are communicated effectively to team units & other targeted users.
- Perform other duties as assigned by your supervisor/line manager.
Qualifications
- Minimum of a First Degree in Computer Science, Management Information Systems or Information Technology.
- CCNA, etc required.
- 2 - 5 years work experience.
Skill & Competence:
- Business process and control analysis
- Time management
- Technological literacy
- Excellent report writing skills
- Good leadership and team building skills
- High level of integrity and confidentiality
- Attention to details
- Strong oral and written communication skill
- Good interpersonal and communication skills – written and spoken
- Diligence and attention to detail
- Ability to multi-task and prioritize work appropriately
Application Closing Date
10th February, 2023.
Method of Application
Interested and qualified candidates should send their CV / Resume to: [email protected] using "IT SD& SysAnalyst - Enugu" as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/501299/it-service-delivery-systems-analyst-enugu-at-vovid.html