Peniel Apartments Limited is a hospitality company in the heart of Abuja, providing of medium to long-stay, serviced apartments to guests from various parts of the world for over twenty years.
We are recruiting to fill the position below:
Job Title: Block Receptionist
Location: Abuja
Job Type: Full Time
General Job Description
- This position is responsible for providing a friendly, welcoming and efficient service to all guests in line with Peniel’s vision and values on guest satisfaction.
- The receptionist may be directed to perform jobs and tasks over the above what is required from Peniel Apartments.
Duties & Responsibilities
- Responsible for welcoming and receiving Guest on arrival.
- Direct visitors to the appropriate person and apartments
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Responsible for building a good rapport with guests and resolving any complaints quickly to maintain high quality service.
- Deal with guest requests to ensure a comfortable and pleasant stay.
- Assist in dealing with customer complaints in an effective and courteous manner, providing/seeking solutions as quickly as possible.
- Ensure the smooth running of the reception area.
- Keep up to date with room prices and special offers to provide accurate information to guests.
- Report any complaints received from guest to the concerned department.
- Receiving of guests mails and ensuring prompt delivery of same.
- Suggesting possible alternative to guests complains.
Education & Training
- OND / HND or certification in hospitality.
Knowledge & Experience:
- A minimum of 2 - 4 years of experience in similar role.
Skills & Abilities:
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- Proficiency in opera software and Microsoft Word.
Working Conditions
Days Of Work:
- 7 days with 2 days off in a week.
Benefits
Application Closing Date
28th February, 2023.
How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the Position as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/501398/block-receptionist-at-peniel-apartments-limited.html