Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Etisalat Nigeria is recruiting to fill the below position:
Job Title: Head, Network Performance & Service Assurance
Location: Abuja
Job Summary
- Develop and implement performance/quality management strategy and plans, including resources, systems, timescales and financials to support, contribute to and integrate within the organisation's annual business plan and long term strategy.
Principal Functions:
- Responsible for monitoring network performance to ensure conformance with formulated performance strategy and KPIs
- Responsible for Operating and managing all Performance monitoring tools in the Quality of Service.
- Responsible for all the Service Assurance Tests on the network
- Responsible for Data and IP performance monitoring and reporting
- Responsible for delivering all quality of service projects, trials that will improve the performance of EMTS Etisalat Nigeria Network
- Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives
- Responsible for Benchmark Drive Test and Network Quality Check
- Liaise and co-operate with quality management and standards bodies (e.g., NCC, Government Departments, etc)
- Manage all VIP Customer Complaints till resolution
- Responsible for defining KPI threshold for Etisalat Nigeria Technical Vendors
- Responsible for defining and ensuring implementation of relevant policies, processes, and procedures for quality of service
- Monitor and communicate standards created by external bodies and integrate within internal quality management systems.
- Ensure proper management and timely implementation of all strategic initiatives within unit
- Monitor and Control the Budgetary needs of the unit
- Track the best practices for quality of service in the Global telecoms market and advice the Director, Network Architecture, Process & Audit as required
- Develop and maintain systems to measure performance against established standards.
- Monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/advise/assist according to performance levels.
- Establish and implement necessary communication strategy for the improvement and awareness of quality issues across all departments.
- Plan and manage the team's activities in accordance with agreed budgets and timescales.
- Report as necessary on changes in standards (internally and externally initiated) and on performance against standards.
- Liaise with customers and suppliers (where impacting/affected by quality issues)
- Manager inter-functional relations to ensure synergy across the various departmental and Technical functions
- Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Network Architecture, Process & audit
- Plan and manage the human and material resources of the unit to optimize performance, morale and enhance productivity
- Oversee the planning, prioritization and assignment of targets and tasks to the Network Performance Unit
- Perform any other duties as assigned by the Director, Network Architecture, Process& Audit
Educational Requirements
- First degree in Engineering or a related field
Experience,Skills & Competencies:
- Nine (9) to Twelve (12) years relevant work experience in the Performance and Quality of Service field with three (3) years in a Managerial role.
- Network Performance
- Service Continuity Management, Monitoring and Control
- Telecommunications & Mobile Network Standards & Specifications
- Teaming
- Communication
- Problem Solving
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Team work
- Customer Focus
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online