Head, Network Performance & Service Assurance at Etisalat Nigeria

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Etisalat Nigeria is recruiting to fill the below position:

Job Title: Head, Network Performance & Service Assurance

Location: Abuja

Job Summary

• Develop and implement performance/quality management strategy and plans, including resources, systems, timescales and financials to support, contribute to and integrate within the organisation's annual business plan and long term strategy.

Principal Functions:

• Responsible for monitoring network performance to ensure conformance with formulated performance strategy and KPIs
• Responsible for Operating and managing all Performance monitoring tools in the Quality of Service.
• Responsible for all the Service Assurance Tests on the network
• Responsible for Data and IP performance monitoring and reporting
• Responsible for delivering all quality of service projects, trials that will improve the performance of EMTS Etisalat Nigeria Network
• Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives
• Responsible for Benchmark Drive Test and Network Quality Check
• Liaise and co-operate with quality management and standards bodies (e.g., NCC, Government Departments, etc)
• Manage all VIP Customer Complaints till resolution
• Responsible for defining KPI threshold for Etisalat Nigeria Technical Vendors
• Responsible for defining and ensuring implementation of relevant policies, processes, and procedures for quality of service
• Monitor and communicate standards created by external bodies and integrate within internal quality management systems.
• Ensure proper management and timely implementation of all strategic initiatives within unit
• Monitor and Control the Budgetary needs of the unit
• Track the best practices for quality of service in the Global telecoms market and advice the Director, Network Architecture, Process & Audit as required
• Develop and maintain systems to measure performance against established standards.
• Monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/advise/assist according to performance levels.
• Establish and implement necessary communication strategy for the improvement and awareness of quality issues across all departments.
• Plan and manage the team's activities in accordance with agreed budgets and timescales.
• Report as necessary on changes in standards (internally and externally initiated) and on performance against standards.
• Liaise with customers and suppliers (where impacting/affected by quality issues)
• Manager inter-functional relations to ensure synergy across the various departmental and Technical functions
• Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Network Architecture, Process & audit
• Plan and manage the human and material resources of the unit to optimize performance, morale and enhance productivity
• Oversee the planning, prioritization and assignment of targets and tasks to the Network Performance Unit
• Perform any other duties as assigned by the Director, Network Architecture, Process& Audit

Educational Requirements

• First degree in Engineering or a related field

Experience,Skills & Competencies:

• Nine (9) to Twelve (12) years relevant work experience in the Performance and Quality of Service field with three (3) years in a Managerial role.
• Network Performance
• Service Continuity Management, Monitoring and Control
• Telecommunications & Mobile Network Standards & Specifications
• Teaming
• Communication
• Problem Solving
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online