Job Summary
- Our client is looking to hire a Chief Operating Officer. The firm is seeking a dedicated team player that will oversee all organizational operations and general administration of the business.
- The COO plans, directs, leads, coordinates, and monitors associated activities in the organization to drive cost-effective and sustainable growth.
- This person will report directly to the Group Managing Director.
Job Responsibilities
The job responsibilities for this role will include:
COO Year One Key Objectives:
- Strategic Plan. Works closely with Group Managing Director and business coach to complete organizational strategic plan and then takes lead on implementation.
- Financial Forecast. Oversees the completion of a 5-year financial forecast reflective of the above strategic plan, including a revised 2023 budget.
- Revenue Generation. Evaluates, plan, and execute revenue strategies to achieve revenue goals established by the Company.
- Cost Controls. Optimizes expenditures to achieve gross margin and operating profit margins established by the Company.
- People. Oversees the development, implementation, and institutionalization of a rigorous recruiting, identification, hiring, and onboarding process supporting the selection of high-performing employees, contractors, and other stakeholders.
- Core Values. Embodies, activates, and promotes the organization’s established core values and purpose.
General Administration:
- Serves as chief of staff, overseeing all functional leads.
- Oversees risk management and business continuity.
- Reviews contracts and agreements binding the organization.
- Exercises an elevated level of discretion and confidentially when appropriate.
- Maintains a hybrid work schedule blending onsite and remote work.
People:
- Serves as the general manager of all employees, vendors, and clients.
- Identifies training needs and ensures proper training is developed, provided, monitored, and assessed.
- Presents periodic performance reports and metrics to the Group Managing Director and other leadership.
- Oversees the onboarding, offboarding, and retention of employees, vendors, and clients.
Strategy:
- Plans, implements, and communicates the strategic direction of the organization’s operations and administration functions.
- Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance throughout the organization on tactics and tasks to achieve results.
- Maintains knowledge of emerging technologies and trends in property management and other core organizational focuses.
Execution:
- Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
- Ensures that all departmental decisions and project plans are in line with the organization’s strategic plan and financial plan.
- Ensures that brand reputation is always protected.
- Establishes, communicates, and implements operations and administration-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
- Collaborates with other functions and departments to carry out the organization’s goals and objectives.
- Leads weekly strategy and operations meetings.
Cash & Financial Oversight:
- Ensures that annual budgets and quarterly re-forecasting are timely and reasonable to support sustainable growth.
- Reviews cash levels at least weekly, is accountable for knowing how organizational funds are being used, and provides the Group Managing Director with regular updates on cash flow.
- Reviews monthly financials with appropriate internal stakeholders to assess business performance, determine and implement required action, and adjust forecasts and strategies.
- Ensures that all relevant internal and external stakeholders are apprised of appropriate financial information, reports, and objectives to remain compliant and drive business performance.
- Reviews and approves cost-control reports, cost estimates, and staffing requirements for daily operations.
Requirements
The ideal candidate should have the following attributes:
- B.Sc. in Business, Commerce, Economics, or related discipline. MS/MBA is an added advantage.
- Proven experience as a Chief Operating Officer.
- At least 15 years of industry-related experience including three years in upper management strongly preferred.
- Proven competency in strategic planning, business development, and establishing organizational accountability.
- Experience with Scaling Up or Entrepreneurial Operating Systems (EOS).
- Proven experience supporting healthy organizational culture.
- 5+ years of real estate experience and a licensed real estate agent strongly preferred.
- Leadership and communication skills
- Critical thinking and problem-solving skills
- Excellent creative thinking and decision-making skills
- In-depth knowledge of markets and changing business environment
- A high level of commercial awareness
- Account and finance concept tools
- Team building and core values.
- Supervision and coaching skills.