AMECRON Nigeria Limited is an indigenous firm established and incorporated on the 26th of June, 1980, under the companies and allied matters decree of Nigeria, 1968. Primarily set up, as a consulting Civil Engineering firm, the company served both the private and public sectors for a decade, before entering into the Oil and Gas industry in the turn of the decade (1990).
Amercron's services encompass consultancy - various Engineering and project design services through to supply and Installation with ongoing technical support, manpower supply, construction/Project Management and multidisplinary design, and procurement services. These are catergorized into four groups: Engineering Construction/Fabrication; Project Management; Procurement Services and Human Resources Management.
We are recruiting to fill the position below:
Job Title: SharePoint Support Analyst
Location: Nigeria
Job Purpose
- The SharePoint & Intranet Support is responsible for the day-to-day operation and management of the company corporate repository.
- You will Work with the DRM Services SharePoint team, providing production support of core and non-core SharePoint platforms and solutions.
- The role holder must have the ability to own and resolve incidents end-to-end and work closely with other technical areas.
- The role holder is responsible for providing 2nd level user support for the SharePoint 2019 service.
- Support, Run & Maintain of SharePoint On-premises and SharePoint Online (Hybrid)
- Provide functional support to users on Sharepoint 2019
- Monitor and close out request service catalog on Service Now within Service Level Agreement (SLA)
- Monitor and close out incident tickets on ServiceNow.
- Provide weekly report of DRM activities and highlights on every Friday for review.
Principal Accountabilities
SharePoint Support Services:
The Contractors shall be responsible for providing SharePoint, Support Services which shall include but not limited to:
- Managing and checking the overall SharePoint health and functionality
- Provide NG-SharePoint functional support
- Monitoring SharePoint trends (e.g. site usage and growth, disk space usage and growth)
- Regularly auditing NG SharePoint environment for stability and performance
- Site creation and lists & user enablement
- Attend to incidents ticket on Service Now
- Attend to Service Now on Sharepoint to closeout users request within SLA
- Participates in weekly change advisory board meetings.
- Resolving and managing incidents–contacting users and resolving SharePoint problems within SLA
- Provide knowledge-based training on using SharePoint to users.
- Efficient on the use of Info Path, SharePoint Designer, Nintexwork flows and Share gate application.
- Updating online help sites for users to help with self-service and reduce queries to the team
- Manage adhoc requests and Mailbox monitored for queries
- Contribute to performing technical analysis on current issues submitted to the team and be able to offer solutions to reduce tickets.
- Ability to perform SharePoint upgrade and fix prost upgrade issues
- Ability to write and execute scripts for repetitive processes on Sharepoint.
- Excellent interpersonal skills-'CustomerFocus'
- Manages customer expectations effectively
- Good stakeholder management as dealing with users from all areas of the business
- Manage the queue on a rotational basis and assign tickets to the other members the team.
- Contribute to Incident reduction initiatives; actively provide solutions to potential automation and other ways for tickets reduction.
Key Challenges:
- Safety, security,and confidentiality of Documents.
- Follow up on customer issues and provide an e2esolution.
- ActionService Now tickets within 48hrs.
- Ability to handle difficult customers
- Prioritisingissuesbasedonbusinessdemand
Job Knowledge, Skills & Experience
- A Science or Engineering Graduate, with a minimum of eight (8) years experience on managing SharePoint a complex environment.
- Sound knowledge of Document Management, Information Management Processes & Sharepoint.
- Basic understanding of the components of common web technology (HTML, CSS, JavaScript)
- Good communication and networking skills are mandatory.
Application Closing Date
24th May, 2023.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/522103/sharepoint-support-analyst-at-amecron-nigeria-limi.html