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SharePoint Support Analyst at Amecron Nigeria Limited

Posted on Fri 28th Apr, 2023 - hotnigerianjobs.com --- (0 comments)


AMECRON Nigeria Limited is an indigenous firm established and incorporated on the 26th of June, 1980, under the companies and allied matters decree of Nigeria, 1968. Primarily set up, as a consulting Civil Engineering firm, the company served both the private and public sectors for a decade, before entering into the Oil and Gas industry in the turn of the decade (1990).

Amercron's services encompass consultancy - various Engineering and project design services through to supply and Installation with ongoing technical support, manpower supply, construction/Project Management and multidisplinary design, and procurement services. These are catergorized into four groups: Engineering Construction/Fabrication; Project Management; Procurement Services and Human Resources Management.

We are recruiting to fill the position below:

Job Title: SharePoint Support Analyst

Location: Nigeria

Job Purpose

  • The SharePoint & Intranet Support is responsible for the day-to-day operation and management of the company corporate repository.
  • You will Work with the DRM Services SharePoint team, providing production support of core and non-core SharePoint platforms and solutions.
  • The role holder must have the ability to own and resolve incidents end-to-end and work closely with other technical areas.
  • The role holder is responsible for providing 2nd level user support for the SharePoint 2019 service.
  • Support, Run & Maintain of SharePoint On-premises and SharePoint Online (Hybrid)
  • Provide functional support to users on Sharepoint 2019
  • Monitor and close out request service catalog on Service Now within Service Level Agreement (SLA)
  • Monitor and close out incident tickets on ServiceNow.
  • Provide weekly report of DRM activities and highlights on every Friday for review.

Principal Accountabilities
SharePoint Support Services:

The Contractors shall be responsible for providing SharePoint, Support Services which shall include but not limited to:

  • Managing and checking the overall SharePoint health and functionality
  • Provide NG-SharePoint functional support
  • Monitoring SharePoint trends (e.g. site usage and growth, disk space usage and growth)
  • Regularly auditing NG SharePoint environment for stability and performance
  • Site creation and lists & user enablement
  • Attend to incidents ticket on Service Now
  • Attend to Service Now on Sharepoint to closeout users request within SLA
  • Participates in weekly change advisory board meetings.
  • Resolving and managing incidents–contacting users and resolving SharePoint problems within SLA
  • Provide knowledge-based training on using SharePoint to users.
  • Efficient on the use of Info Path, SharePoint Designer, Nintexwork flows and Share gate application.
  • Updating online help sites for users to help with self-service and reduce queries to the team
  • Manage adhoc requests and Mailbox monitored for queries
  • Contribute to performing technical analysis on current issues submitted to the team and be able to offer solutions to reduce tickets.
  • Ability to perform SharePoint upgrade and fix prost upgrade issues
  • Ability to write and execute scripts for repetitive processes on Sharepoint.
  • Excellent interpersonal skills-'CustomerFocus'
  • Manages customer expectations effectively
  • Good stakeholder management as dealing with users from all areas of the business
  • Manage the queue on a rotational basis and assign tickets to the other members the team.
  • Contribute to Incident reduction initiatives; actively provide solutions to potential automation and other ways for tickets reduction.

Key Challenges:

  • Safety, security,and confidentiality of Documents.
  • Follow up on customer issues and provide an e2esolution.
  • ActionService Now tickets within 48hrs.
  • Ability to handle difficult customers
  • Prioritisingissuesbasedonbusinessdemand

Job Knowledge, Skills & Experience

  • A Science or Engineering Graduate, with a minimum of eight (8) years experience on managing SharePoint a complex environment.
  • Sound knowledge of Document Management, Information Management Processes & Sharepoint.
  • Basic understanding of the components of common web technology (HTML, CSS, JavaScript)
  • Good communication and networking skills are mandatory.

Application Closing Date
24th May, 2023.

Method of Application
Interested and qualified candidates should send their CV to: cv@amecronng.com using the job title as the subject of the mail.


  

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