SharePoint Support Analyst at Amecron Nigeria Limited

AMECRON Nigeria Limited is an indigenous firm established and incorporated on the 26th of June, 1980, under the companies and allied matters decree of Nigeria, 1968. Primarily set up, as a consulting Civil Engineering firm, the company served both the private and public sectors for a decade, before entering into the Oil and Gas industry in the turn of the decade (1990).

Amercron's services encompass consultancy - various Engineering and project design services through to supply and Installation with ongoing technical support, manpower supply, construction/Project Management and multidisplinary design, and procurement services. These are catergorized into four groups: Engineering Construction/Fabrication; Project Management; Procurement Services and Human Resources Management.

We are recruiting to fill the position below:

Job Title: SharePoint Support Analyst

Location: Nigeria

Job Purpose

• The SharePoint & Intranet Support is responsible for the day-to-day operation and management of the company corporate repository.
• You will Work with the DRM Services SharePoint team, providing production support of core and non-core SharePoint platforms and solutions.
• The role holder must have the ability to own and resolve incidents end-to-end and work closely with other technical areas.
• The role holder is responsible for providing 2nd level user support for the SharePoint 2019 service.
• Support, Run & Maintain of SharePoint On-premises and SharePoint Online (Hybrid)
• Provide functional support to users on Sharepoint 2019
• Monitor and close out request service catalog on Service Now within Service Level Agreement (SLA)
• Monitor and close out incident tickets on ServiceNow.
• Provide weekly report of DRM activities and highlights on every Friday for review.

Principal Accountabilities
SharePoint Support Services:

The Contractors shall be responsible for providing SharePoint, Support Services which shall include but not limited to:

• Managing and checking the overall SharePoint health and functionality
• Provide NG-SharePoint functional support
• Monitoring SharePoint trends (e.g. site usage and growth, disk space usage and growth)
• Regularly auditing NG SharePoint environment for stability and performance
• Site creation and lists & user enablement
• Attend to incidents ticket on Service Now
• Attend to Service Now on Sharepoint to closeout users request within SLA
• Participates in weekly change advisory board meetings.
• Resolving and managing incidents–contacting users and resolving SharePoint problems within SLA
• Provide knowledge-based training on using SharePoint to users.
• Efficient on the use of Info Path, SharePoint Designer, Nintexwork flows and Share gate application.
• Updating online help sites for users to help with self-service and reduce queries to the team
• Manage adhoc requests and Mailbox monitored for queries
• Contribute to performing technical analysis on current issues submitted to the team and be able to offer solutions to reduce tickets.
• Ability to perform SharePoint upgrade and fix prost upgrade issues
• Ability to write and execute scripts for repetitive processes on Sharepoint.
• Excellent interpersonal skills-'CustomerFocus'
• Manages customer expectations effectively
• Good stakeholder management as dealing with users from all areas of the business
• Manage the queue on a rotational basis and assign tickets to the other members the team.
• Contribute to Incident reduction initiatives; actively provide solutions to potential automation and other ways for tickets reduction.

Key Challenges:

• Safety, security,and confidentiality of Documents.
• Follow up on customer issues and provide an e2esolution.
• ActionService Now tickets within 48hrs.
• Ability to handle difficult customers
• Prioritisingissuesbasedonbusinessdemand

Job Knowledge, Skills & Experience

• A Science or Engineering Graduate, with a minimum of eight (8) years experience on managing SharePoint a complex environment.
• Sound knowledge of Document Management, Information Management Processes & Sharepoint.
• Basic understanding of the components of common web technology (HTML, CSS, JavaScript)
• Good communication and networking skills are mandatory.

Application Closing Date
24th May, 2023.