Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.
We are recruiting to fill the position below:
Job Title: Director, Corporate Retention
Locations: Lagos
Employment Type: Full-time
Category: Clinical Services
Description
- This role is accountable for onboarding, measurable value optimization, retention, and growth of all our corporate clients.
- This role will report to the SVP of Customer Success.
Your Responsibilities
- Developing and implementing a strategy, plan, and KPIs for retention, customer satisfaction, and revenue growth for corporate clients in Nigeria
- Managing Corporate Retention Executives, each of which will have a team of Corporate Retention Associates that manage a portfolio of corporate client
- Ensuring compliance with standard processes for onboarding, engagement, and renewals.
- Working closely with the Nigerian Country Manager accountable for sales to ensure a seamless onboarding experience
- Working cross-functionally to implement a plan
- Managing the onboarding and contract renewal process for all corporate clients
- Ensuring HR Administrator and Enrollee engagement to optimize measurable value
- Launching an upsell/cross-sell plan to improve the healthcare experience
- Creating and delivering data analytics-driven reporting and communicating to multiple stakeholders
Requirements
Skills Required:
- 8 - 10 years of corporate retention or customer success experience
- Healthcare or Insurance experience is highly desirable
- Experience implementing scalable solutions that drive customer satisfaction
- You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are a self-starter and demonstrate a high level of resilience
- You are a strong mentor and coach who can build high-performing teams.
Benefits
- Join a market leader within the Insurance space
- Attractive Salary & benefits
- Unlimited leave days
- Free office lunch
- Fantastic work culture
- Work and learn from some of the best in the industry
- Great work-life balance.
Application Closing Date
Not Specified.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/531437/director-corporate-retention-at-reliance-health.html