Director, Corporate Retention at Reliance Health

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Title: Director, Corporate Retention

Locations: Lagos
Employment Type: Full-time
Category: Clinical Services

Description

• This role is accountable for onboarding, measurable value optimization, retention, and growth of all our corporate clients.
• This role will report to the SVP of Customer Success.

Your Responsibilities

• Developing and implementing a strategy, plan, and KPIs for retention, customer satisfaction, and revenue growth for corporate clients in Nigeria
• Managing Corporate Retention Executives, each of which will have a team of Corporate Retention Associates that manage a portfolio of corporate client
• Ensuring compliance with standard processes for onboarding, engagement, and renewals.
• Working closely with the Nigerian Country Manager accountable for sales to ensure a seamless onboarding experience
• Working cross-functionally to implement a plan
• Managing the onboarding and contract renewal process for all corporate clients
• Ensuring HR Administrator and Enrollee engagement to optimize measurable value
• Launching an upsell/cross-sell plan to improve the healthcare experience
• Creating and delivering data analytics-driven reporting and communicating to multiple stakeholders

Requirements
Skills Required:

• 8 - 10 years of corporate retention or customer success experience
• Healthcare or Insurance experience is highly desirable
• Experience implementing scalable solutions that drive customer satisfaction
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are a self-starter and demonstrate a high level of resilience
• You are a strong mentor and coach who can build high-performing teams.

Benefits

• Join a market leader within the Insurance space
• Attractive Salary & benefits
• Unlimited leave days
• Free office lunch
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance.

Application Closing Date
Not Specified.