Peniel Apartments Limited is a hospitality company in the heart of Abuja, providing of medium to long-stay, serviced apartments to guests from various parts of the world for over twenty years.
We are recruiting to fill the position below:
Job Title: Concierge
Location: Abuja
Job Type: Full-time
General Job Description
- Serves as the guest's liaison for both apartment and non-apartment services. Functions are an extension of front desk agent duties.
- Assists the guest- regardless of whether inquiries concern in-apartment or off-premises attractions, facilities, services, or activities.
- Knows how to provide concise and accurate directions.
- Could also assist in making reservations.
Duties & Responsibilities
- Welcome customers upon entrance and confirm reservations.
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
- Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
- Arrange events, excursions, transportation etc. upon request from hotel residents
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
- Perform any other job-related duties as assigned.
Education & Training
- Minimum of an SSCE Certificate.
Knowledge & Experience:
- Proven experience as concierge; experience in customer service or relevant role is an advantage.
Skills & Abilities:
- Proficiency in English; multilingual is strongly preferred
- Excellent communication skills
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Aptitude in resolving issues with a customer-focused orientation
- Strong interpersonal skills
- Ability to work under pressure
- Ability to use initiative to work alone with a team
Application Closing Date
5th July, 2023.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/535964/concierge-at-peniel-apartments-limited.html