Concierge at Peniel Apartments Limited

Peniel Apartments Limited is a hospitality company in the heart of Abuja, providing of medium to long-stay, serviced apartments to guests from various parts of the world for over twenty years.

We are recruiting to fill the position below:

Job Title: Concierge

Location: Abuja
Job Type: Full-time

General Job Description

• Serves as the guest's liaison for both apartment and non-apartment services. Functions are an extension of front desk agent duties.
• Assists the guest- regardless of whether inquiries concern in-apartment or off-premises attractions, facilities, services, or activities.
• Knows how to provide concise and accurate directions.
• Could also assist in making reservations.

Duties & Responsibilities

• Welcome customers upon entrance and confirm reservations.
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Arrange events, excursions, transportation etc. upon request from hotel residents
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
• Perform any other job-related duties as assigned.

Education & Training

• Minimum of an SSCE Certificate.

Knowledge & Experience:

• Proven experience as concierge; experience in customer service or relevant role is an advantage.

Skills & Abilities:

• Proficiency in English; multilingual is strongly preferred
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation
• Strong interpersonal skills 
• Ability to work under pressure
• Ability to use initiative to work alone with a team

Application Closing Date
5th July, 2023.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.