Job Summary
- Our client urgently requires the services of an experienced and results-driven Operations Manager / Chief Operations Officer (COO) to support the Managing Director in overseeing the day-to-day operations of our technical team.
- This role is responsible for ensuring seamless task execution, timely project delivery, and exceptional customer satisfaction.
- The ideal candidate possesses strong leadership skills, excellent organizational abilities, and a deep understanding of technical operations.
Responsibilities
Operational Leadership:
- Collaborate with the Managing Director to define and implement operational strategies, policies, and procedures to optimize efficiency and effectiveness.
- Provide leadership and guidance to the technical team, ensuring clarity of goals, roles, and responsibilities.
- Foster a culture of continuous improvement, innovation, and teamwork within the technical team.
Task and Project Management:
- Oversee the execution of tasks and projects by the technical team, ensuring adherence to timelines, quality standards, and budget constraints.
- Coordinate with project managers and team leads to prioritize tasks, allocate resources, and resolve any bottlenecks or issues that may arise.
- Monitor project progress, identify potential risks, and implement proactive measures to mitigate them.
Customer Satisfaction:
- Act as a key point of contact for customers, ensuring their needs are understood, and expectations are met or exceeded.
- Collaborate with the customer service team to address customer concerns or escalations promptly and effectively.
- Implement measures to monitor and improve customer satisfaction levels, such as feedback mechanisms, surveys, and regular customer reviews.
Performance Monitoring and Reporting:
- Establish and monitor key performance indicators (KPIs) for the technical team, tracking progress and performance against established targets.
- Prepare regular reports on operational performance, project status, and key metrics to provide insights and recommendations to senior management.
- Conduct data analysis to identify trends, areas for improvement, and opportunities to enhance operational efficiency.
Cross-functional Collaboration:
- Collaborate with other departments, such as sales, finance, and HR, to ensure seamless coordination and alignment of operational activities.
- Participate in leadership meetings and contribute to strategic discussions and decisions
- Foster effective communication and collaboration between teams to promote a cohesive and productive work environment.
Process Improvement and Optimization:
- Identify process inefficiencies and bottlenecks, and develop and implement strategies to streamline operations and improve productivity.
- Drive the adoption of best practices, standard operating procedures (SOPs), and tools to enhance operational efficiency and consistency.
- Continuously evaluate and recommend new technologies, systems, or processes to improve operational effectiveness.
Qualifications and Skills
- Bachelor's Degree in Business Administration, Operations Management, or a related field.
- An MBA or advanced degree is a plus.
- Proven experience in an operations management role, preferably within the technical or healthcare industry.
- Strong leadership and management skills, with the ability to motivate and inspire teams to achieve high performance and excellence.
- Excellent organizational and problem-solving abilities, with a strategic mindset and attention to detail.
- Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.
- Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels.
- Data-driven mindset, with proficiency in analyzing and interpreting operational metrics and making data-backed decisions.
- Knowledge of quality management systems, process improvement methodologies (such as Lean or Six Sigma), and operational excellence principles.
- Familiarity with technical operations and the ability to understand and communicate technical concepts to non-technical stakeholders.
- Proficiency in using productivity tools, project management software, and other relevant