Operations Manager / Chief Operations Officer at a Pharmaceutical Company - JustHR

JustHR - Our client in the Pharmaceutical industry is recruiting to fill the position below:

Job Title: Operations Manager / Chief Operations Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• Our client urgently requires the services of an experienced and results-driven Operations Manager / Chief Operations Officer (COO) to support the Managing Director in overseeing the day-to-day operations of our technical team.
• This role is responsible for ensuring seamless task execution, timely project delivery, and exceptional customer satisfaction.
• The ideal candidate possesses strong leadership skills, excellent organizational abilities, and a deep understanding of technical operations.

Responsibilities
Operational Leadership:

• Collaborate with the Managing Director to define and implement operational strategies, policies, and procedures to optimize efficiency and effectiveness.
• Provide leadership and guidance to the technical team, ensuring clarity of goals, roles, and responsibilities.
• Foster a culture of continuous improvement, innovation, and teamwork within the technical team.

Task and Project Management:

• Oversee the execution of tasks and projects by the technical team, ensuring adherence to timelines, quality standards, and budget constraints.
• Coordinate with project managers and team leads to prioritize tasks, allocate resources, and resolve any bottlenecks or issues that may arise.
• Monitor project progress, identify potential risks, and implement proactive measures to mitigate them.

Customer Satisfaction:

• Act as a key point of contact for customers, ensuring their needs are understood, and expectations are met or exceeded.
• Collaborate with the customer service team to address customer concerns or escalations promptly and effectively.
• Implement measures to monitor and improve customer satisfaction levels, such as feedback mechanisms, surveys, and regular customer reviews.

Performance Monitoring and Reporting:

• Establish and monitor key performance indicators (KPIs) for the technical team, tracking progress and performance against established targets.
• Prepare regular reports on operational performance, project status, and key metrics to provide insights and recommendations to senior management.
• Conduct data analysis to identify trends, areas for improvement, and opportunities to enhance operational efficiency.

Cross-functional Collaboration:

• Collaborate with other departments, such as sales, finance, and HR, to ensure seamless coordination and alignment of operational activities.
• Participate in leadership meetings and contribute to strategic discussions and decisions
• Foster effective communication and collaboration between teams to promote a cohesive and productive work environment.

Process Improvement and Optimization:

• Identify process inefficiencies and bottlenecks, and develop and implement strategies to streamline operations and improve productivity.
• Drive the adoption of best practices, standard operating procedures (SOPs), and tools to enhance operational efficiency and consistency.
• Continuously evaluate and recommend new technologies, systems, or processes to improve operational effectiveness.

Qualifications and Skills

• Bachelor's Degree in Business Administration, Operations Management, or a related field.
• An MBA or advanced degree is a plus.
• Proven experience in an operations management role, preferably within the technical or healthcare industry.
• Strong leadership and management skills, with the ability to motivate and inspire teams to achieve high performance and excellence.
• Excellent organizational and problem-solving abilities, with a strategic mindset and attention to detail.
• Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.
• Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels.
• Data-driven mindset, with proficiency in analyzing and interpreting operational metrics and making data-backed decisions.
• Knowledge of quality management systems, process improvement methodologies (such as Lean or Six Sigma), and operational excellence principles.
• Familiarity with technical operations and the ability to understand and communicate technical concepts to non-technical stakeholders.
• Proficiency in using productivity tools, project management software, and other relevant

Application Closing Date
20th July, 2023.