Sabre Travel Network Limited is the world's leading provider of solutions for the travel industry, including agencies, corporations, developers, government and online.
We are recruiting to fill the position below:
Job Title: Support Specialist
Location: Lagos
Employment Type: Full-time
Role Summary
- Reporting to the Support Specialist Team Lead. This is an onsite training role.
- Using your superior technical and training skills you will guide and educate agencies to understand and successfully use the Sabre system and Sabre products.
- Your ability to overcome objections to adopting Sabre and driving effective change management will be critical to success in this job
Key Tasks
- Delivery of on-site training at agency locations
- Presenting workshops on aspects of Sabre and Sabre products
- Scoping and present backs
- Staying current and keeping up to date on technical items related to Sabre
- Setting up and maintain a Sabre Primary Contact program at each agency
Responsibilities
- Deliver on-site Sabre and product training
- Participate in on-site floor walking and support to agencies as directed by manager
- Overcome change management challenges and motivate agencies to use Sabre
- Set up agency office procedures as they relate to Sabre, to ensure the best experience for users
- Get each agency to appoint an SPC and provide additional training as required to this user
- Understand and analyse data, into meaningful and actionable insights and take actions
- Keep current on the Sabre product line and third-party products and be able to effectively discuss these products with users and agency owners
Requirements
- Solid training experience in the GDS business
- Tech-savvy with ability to communicate technical product features effectively and enthusiastically to system users and managers
- Strong planning skills to enable and ensure that conversion and onsite training is organised in a timely and efficient manner
- Strong analytical skills with perception and understanding of how Sabre is being received and used in a customer environment
- Ability to understand technical matters and issues being experienced by Sabre users.
- Good listener. Problem Solver. Fast Learner.
- Commitment to stay up to date with Sabre products and processes.
- Strong communication skills. Using proven interpersonal skills and interact meaningfully with users
- Flexibility and willingness to take on ad hoc tasks as requested by manager
- Ability to travel as and when required even on short notice. This is a field-based position.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/560788/support-specialist-at-sabre-travel-network-limited.html