Support Specialist at Sabre Travel Network Limited

Sabre Travel Network Limited is the world's leading provider of solutions for the travel industry, including agencies, corporations, developers, government and online.

We are recruiting to fill the position below:

Job Title: Support Specialist

Location: Lagos
Employment Type: Full-time

Role Summary

• Reporting to the Support Specialist Team Lead. This is an onsite training role.
• Using your superior technical and training skills you will guide and educate agencies to understand and successfully use the Sabre system and Sabre products.
• Your ability to overcome objections to adopting Sabre and driving effective change management will be critical to success in this job

Key Tasks

• Delivery of on-site training at agency locations
• Presenting workshops on aspects of Sabre and Sabre products
• Scoping and present backs
• Staying current and keeping up to date on technical items related to Sabre
• Setting up and maintain a Sabre Primary Contact program at each agency

Responsibilities

• Deliver on-site Sabre and product training
• Participate in on-site floor walking and support to agencies as directed by manager
• Overcome change management challenges and motivate agencies to use Sabre
• Set up agency office procedures as they relate to Sabre, to ensure the best experience for users
• Get each agency to appoint an SPC and provide additional training as required to this user
• Understand and analyse data, into meaningful and actionable insights and take actions
• Keep current on the Sabre product line and third-party products and be able to effectively discuss these products with users and agency owners

Requirements

• Solid training experience in the GDS business
• Tech-savvy with ability to communicate technical product features effectively and enthusiastically to system users and managers
• Strong planning skills to enable and ensure that conversion and onsite training is organised in a timely and efficient manner
• Strong analytical skills with perception and understanding of how Sabre is being received and used in a customer environment
• Ability to understand technical matters and issues being experienced by Sabre users.
• Good listener. Problem Solver. Fast Learner.
• Commitment to stay up to date with Sabre products and processes.
• Strong communication skills. Using proven interpersonal skills and interact meaningfully with users
• Flexibility and willingness to take on ad hoc tasks as requested by manager
• Ability to travel as and when required even on short notice. This is a field-based position.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: hr@sabrecwa.com using the Job Title as the subject of the mail.